Customer Support Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Smooth Moves Incorporation Full time

As a Client Support Staff, you will be assign in one of our partner client Unicity Ph. Unicity is a global leader in the health and wellness industry pursuing the advancement of nutritional science. Through our commitment to research, education, and development of new formulations that meet current and growing health concerns, Unicity improves the quality of people's lives by helping them to Look Better, Feel Better, and Live Better. Headquartered in Orem, Utah, and driven by more than 100 years of enterprise, Unicity empowers its employees, distributors, and customers to achieve their aspirations.

The Daily Activities:

  • Consistently delivering exceptional customer service experiences to account holders in the US and Canada markets.
  • Responding promptly to account holders' inquiries across multiple channels, with primary focus on handling inbound calls and emails daily, with the upcoming integration of live chat and social media support.
  • Guiding customers through order taking, troubleshooting, and navigation of company websites.
  • Reviewing client accounts and providing updates on orders, subscriptions, shipping, refunds, and other account-related matters.
  • De-escalating situations involving client concerns and offering further support as needed.
  • Participating in designated projects (e.g., call-out campaigns for newly launched products, subscription retention, etc.) in line with set guidelines and timelines.
  • Ensuring customer satisfaction by fostering strong engagement, providing above-and-beyond support, and actively embodying Unicity's purpose to help people Feel Great and Make Life Better with a proactive and positive approach.

The Must-haves:

  • At least 1 year of relevant work experience in client support or a related field.
  • Earned a college degree in Business and Administration, Marketing, Health Sciences, or other related degrees.
  • Strong proficiency in English, with excellent verbal and written communication skills.
  • Tech-savvy, with working knowledge of MS Office, G Suite, CS-related Platforms (e.g., RingCX, Slack, etc.), and similar tools and channels.
  • Flexibility to work on-site during night shifts and rotating schedules, including weekends and
  • holidays (PH & US holidays).
  • Willingness to extend hours during month-end closing (with paid overtime).
  • Consistent and reliable in attendance, with a strong commitment to reporting on time and following work schedules.
  • A collaborative team player who is proactive and motivated to deliver results.
  • Highly organized, detail-oriented, and capable of handling multiple tasks efficiently.
  • A strong commitment to delivering exceptional customer service while maintaining a positive and professional attitude.
  • Availability to start immediately.

What We Offer:

  • A collaborative and inclusive work culture
  • An in-house Customer Service Department
  • Competitive salary package ranging from Php25,000 to Php30,000 (depending on skills and experience)
  • US and PH Holiday Pay
  • Night Differential Pay and Overtime Pay, in accordance with DOLE guidelines
  • Accident Insurance, and Health & Wellness Product
  • Career growth opportunities and performance-based incentives

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Application Question(s):

  • Do you have an experience in Client relation?
  • Can you speak in English fluently?
  • Are you available for ON-SITE Interview in Fort Bonifacio Taguig?

Work Location: In person

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