Product Trainer

1 week ago

Mandaluyong City, National Capital Region, Philippines Magellan Solutions Full time ₱420,000 per year

BASIC FUNCTIONS:

  • Mainly conduct training for Sales campaigns
  • Create, test and optimize scripts to most effectively impact and improve performance KPIs such as conversion and contact rate.
  • May be required to assist in or conduct sales coaching and motivational training on the floor.
  • Work with Operations and QA to identify training opportunities and requirements
  • Run training needs analysis and refresher training programs based on operational requests and identified performance gaps
  • Create, develop and deliver modules based on a specific training need arising from escalations, RCA or operational request
  • Share and communicate expertise on the requirements of a campaign from a training perspective during the pre-launch stages

QUALIFICATIONS:

  • Must have at least completed two years of collegiate education.
  • At least two years' experience in a sales coach or trainer role in the BPO industry handling various sales campaigns.
  • At least two years' experience as an inbound/outbound sales agent
  • Good interpersonal & people management skills
  • Highly persuasive and assertive

COMPETENCIES NEEDED:

  • Excellent oral and written communication skills
  • Knowledgeable in adult learning principles and learning outcomes, TNA, RCA, ADDIE and facilitation.
  • Excellent training delivery and facilitation skills.
  • Excellent sales coaching skills
  • Ability to exercise managerial judgment and perform as a mentor
  • Results focused initiative to achieve required results. Methodical, accurate with attention to detail
  • Good working knowledge of the MS-Office and Internet-based tools
  • Good working knowledge of computers i.e., MSOffice, Operating Systems, internet services & online tools
  • An excellent team player with the ability to positively contribute to the overall team performance.
  • Must have at least 2 years' background in sales

What's in it for you?

  • Competitive Salary Package
  • Leave Credits (Convertible to Cash)
  • Government Mandated Benefits
  • Annual Performance Appraisal
  • HMO + 1 dependent
  • Retirement plan
  • Fast Promotion
  • Opportunity for growth
  • Continuous learning programs
  • Work-life balanced activities
  • Great work culture
  • Company Events
  • Staff House (Shared Cost Accommodation)
  • Relocation assistance
  • Free P2P Shuttle Service
  • Fast hiring process
  • Start ASAP

Job Types: Full-time, Permanent

Pay: Up to Php35,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Transportation service provided

Work Location: In person

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