BPO - Senior E-Commerce Specialist
1 week ago
Job Summary:
We are looking for a proactive and experienced Senior E-Commerce Specialist to join our growing team. Candidates with team management experience and a background in e-commerce or related industries are highly preferred.
Key Responsibilities:
- Deliver accurate, clear, and timely solutions in accordance with SOPs.
- Daily configuration and maintenance of CPV foundational data, including category trees and category attributes
- Update features or specifications (called category attributes)
- Support team efficiency by contributing to knowledge sharing and basic supervisory functions if applicable.
- Ability to review and apply guidelines.
- Ability to use Excel and understand basic spreadsheet formulas and operations.
- Ability to use AI tools to query product-related information.
Qualifications:
- Excellent English communication skills – both spoken and written.
- Comfortable applying and following company guidelines.
- High School Graduate or College Level.
- Tech-savvy and proficient in using computer systems and Office tools.
- 3-5 years of BPO experience, preferably in an e-commerce environment.
- Team management experience is an advantage.
- Strong time management, multitasking, and prioritization skills.
Work Setup:
· Willing to work in BGC, Taguig (office-based)
· Work setup: Monday - Friday, 9:30AM - 6:30PM, Manila Time
· Can start immediately
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