Dynamics 365 Product Support Consultant – F&O and Business Central
2 weeks ago
Join a team driving digital transformation with Microsoft Dynamics 365 where your work makes real impact.
The Opportunity
Keep business running smoothly by delivering expert support across Dynamics 365 Finance & Operations and Business Central. As a Product Support Consultant, you'll troubleshoot issues, optimise systems, and collaborate with teams to ensure reliable, high-performing ERP environments.
Why join us?
- Proudly Great Place to Work certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
" It's been a wonderful career opportunity and growth being as an employee. We are always encouraged to further enhance our leadership, technical and soft-skills capabilities. It is great to embrace instil principles in demonstrating these qualities wherein everyone takes personal accountability and be respectful to others every day. I am truly proud to be part of this wonderful organisation." – Delivery Lead, ASW Philippines.
What You'll Do
- Provide Level 2/3 support for Dynamics 365 F&O and BC environments, including issue resolution, troubleshooting, and escalation.
- Monitor system performance and proactively identify areas for optimisation or improvement.
- Collaborate with functional consultants to understand business processes and support configurations.
- Assist with data corrections, batch jobs, and integrations using tools like Dual Write, APIs, and Azure Logic Apps.
- Support upgrades, patching, and release management across both platforms.
- Maintain documentation of support procedures, known issues, and resolution steps.
- Participate in testing and validation of new features, extensions, and integrations.
- Contribute to continuous improvement of support processes and customer experience.
Key Criteria
- Hands-on experience supporting Dynamics 365 F&O and/or Business Central environments.
- Familiarity with ERP modules such as Finance, Supply Chain, and Project Operations.
- Understanding of AL (for BC), X++ (for F&O), and integration tools like Power Automate, Azure Functions, and REST APIs.
- Strong analytical and problem-solving skills.
- Experience with support ticketing systems and remote collaboration tools.
- Excellent communication skills and customer service mindset.
Why join us?
- Proudly Great Place to Work certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Work setup:
- Manila (BGC, Taguig): Australian hours (6:00am–3:00pm PHT) with a hybrid setup (3 days onsite, 2 days remote).
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Manila, National Capital Region, Philippines Asw Full timeJob Description Join a team driving digital transformation with Microsoft Dynamics 365 where your work makes real impact.The Opportunity Keep business running smoothly by delivering expert support across Dynamics 365 Finance & Operations and Business Central. As a Product Support Consultant, you'll troubleshoot issues, optimise systems, and collaborate with...
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