NOC Technician

Number of positions: 2 (NOC 1 and NOC 2)
Setup and Location: Onsite – Ortigas or Alabang
Employment Type: Full-time

Work Schedule: 

NOC 1
Day
Shift (AEST)
Shift (PHT)
Tuesday – Wednesday
10:00 PM – 8:00 AM
8:00 PM – 6:00 AM
Wednesday – Thursday
10:00 PM – 8:00 AM
8:00 PM – 6:00 AM
Saturday
7:00 AM – 7:00 PM
5:00 AM – 5:00 PM
Sunday
7:00 AM – 7:00 PM
5:00 AM – 5:00 PM

Rest Days:

• (AEST) Sunday 7:00 PM – Tuesday 10:00 PM / Thursday 8:00 AM – Saturday 7:00 AM
  

• (PHT) Sunday 5:00 PM – Tuesday 8:00 PM / Thursday 6:00 AM – Saturday 5:00 AM
  

NOC 2
Day
Shift (AEST)
Shift (PHT)
Monday – Tuesday
10:00 PM – 8:00 AM
8:00 PM – 6:00 AM
Thursday – Friday
10:00 PM – 8:00 AM
8:00 PM – 6:00 AM
Saturday – Sunday
7:00 PM – 7:00 AM
5:00 PM – 5:00 AM
Sunday – Monday
7:00 PM – 7:00 AM
5:00 PM – 5:00 AM

Rest Days:

• (AEST) Tuesday 8:00 AM – Thursday 10:00 PM / Friday 8:00 AM – Saturday 7:00 PM
  

• (PHT) Tuesday 6:00 AM – Thursday 8:00 PM / Friday 6:00 AM – Saturday 5:00 PM
  

Ready to do work that actually excites you?

We're looking for a NOC Technician to join our team and support our largest AU MSP client. This is a key role within the Network Operations Centre, where you'll ensure uptime, stability, and security for critical IT systems while working within a collaborative team environment

What You'll Do

You'll be the kind of person who:

• Provides initial technical support via phone, email, chat, or ticketing system.
  
• Escalates tickets within 30 minutes if not resolved and ensures clear documentation for handovers.
  
• Responds to and triagesLevel 1 support tickets, including:
  
• Software/application issues
  
• Network connectivity checks
  
• Password resets and account lockouts
  
• Printer & peripheral issues
  
• Monitors and responds to server issues using system alerts (Auvik, RMM).
  
• Monitors and responds to network issues (Firewalls, Routers, Switches, APs) via PRTG, Auvik.
  
• Monitors backup issues via Backup Radar, resolving where possible
  
• Performs scheduled overnight tasks such as patching OS/3rd party software and routine maintenance checks.
  
• Follows SOPs for recurring tasks to ensure consistency and efficiency.
  
• Documents all service desk activities accurately in Autotask and maintains proper time entries
  
• Ensures proactive and clear communication during shift handovers.
  
• Escalates recurring issues to the 24/7 Team Leader.
  

Requirements
What You Bring

We're looking for someone with:

• At least 3 years' experience in IT support, service desk, or NOC roles.
  

• Strong knowledge of computer hardware, operating systems, and Microsoft 365.
  

• Fundamental understanding of networking (Firewalls, Routers, Switches, Access Points).
  

• Solid experience with Backup methodologies (OnPrem & SaaS).
  

• Basic knowledge of Cyber Security.
  

• Familiarity with ticketing systems (Autotask experience highly regarded).
  

• Ability to follow step-by-step troubleshooting documentation.
  

• Strong analytical skills, with sound judgment in escalation decisions.
  

• Excellent communication skills with both technical and non-technical users.
  

• Willingness to work rotational shifts and weekends.
  

• Diploma in IT, Computer Science, or related field (desirable).
  

Measures of Success (KPIs)

• Ticket Closure Time: 90% of tickets resolved within 24 hours (excluding escalations or awaiting user input).
  

• CSAT: Maintain a 4.87+ customer satisfaction score monthly.
  

• Initial Response Time: Average ticket response within 10 minutes or less.
  

Benefits
Why You'll Love Working Here

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
  

• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
  

• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more
  

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
  

• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
  

• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more
  

• Compressed Workweek – full-time 40 hours in only 4 shifts per week, giving you more rest days compared to a standard schedule.
  

• Night Differential Pay – premium pay for hours worked between 10:00 PM – 6:00 AM.
  

• Training and Certification Support (Cisco, Microsoft, AWS, etc.) to help you advance your career.
  

• Career Growth Opportunities – potential path to Level 2/3 Support or Network Engineering.
  

• Exposure to Global IT Operations – work with international teams and infrastructure.
  

Let's Talk

If you're thinking "this sounds like me"—it probably is. Click Apply. We can't wait to meet you.

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