Banker Support Operations

5 days ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time

Join our Chase Banker Support operations team that provides assistance to branch employees supporting 5,000 Chase branches across the United States as well as a limited number of clients. You will be instrumental in providing guidance and leadership for your team with functional responsibilities, as well as build partnerships for elevating client experience across lines of business.

As an Account Manager III (Vice President) within Banker Support Operations, you will manage day to day operations for our Banker Support team as the Manila Site Leader. You would be involved in leadership of a team of approximately 125 full-time employees with 5-6 direct reports. You would closely coordinate and work with other enterprise operations sites to ensure business goals and objectives are met. You will provide our team of Banker Support Specialists with the leadership to help provide exceptional client experience in a fast moving, dynamic environment.  You will be exceptional in building partnerships, taking ownership, and influencing change across organizations to provide improved support paths for critical items, as well as a flexible problem solver that leads by example.

Job responsibilities 

  • Provide overall leadership and direction to the function.
  • Manage performance on metrics that drive site and organization performance.
  • Consistently review existing processes, identify trends, and generate innovative solutions that enhance client experience and operational efficiency. 
  • Develop an environment of continuous focus on quantifiable productivity and quality.
  • Identify business knowledge gaps and ensure everyone has ownership of deliverables.
  • Set expectations with regular review for direct reports, regarding positive motivation and leading through accountability towards improving department competency /performance ratings.
  • Develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Foster and champion High-Performance Culture where people are empowered to make decisions that affect their work/environment.
  Required qualifications, capabilities, and skills
  • 5+ Years of leadership experience as a manager of managers in a dynamic work environment.  
  • Quick learner with strong decision-making capabilities and the ability to identify problems and propose solutions.
  • Proven ability to lead, coach, and mentor at all position levels as well as consistently maintain high performance level especially in stressful situations.
  • Experience building strong relationships with internal and external business unit stakeholders to help facilitate successful achievement of goals.
  • Ability to create and achieve a desired future state vision through influence on group and individual goals. 
  • Strong decision-making capabilities and the ability to identify problems and propose solutions.
  • Strong attention to detail, organizational, written/verbal communication, and presentation skills to senior and executive management.

  • Banker Support Operations

    5 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    DescriptionJoin our Chase Banker Support operations team that provides assistance to branch employees supporting 5,000 Chase branches across the United States as well as a limited number of clients. You will be instrumental in providing guidance and leadership for your team with functional responsibilities, as well as build partnerships for elevating client...

  • Banker Support Operations

    3 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    JOB DESCRIPTIONJoin our Chase Banker Support operations team that provides assistance to branch employees supporting 5,000 Chase branches across the United States as well as a limited number of clients. You will be instrumental in providing guidance and leadership for your team with functional responsibilities, as well as build partnerships for elevating...

  • Global Corporate Banking- Subsidiary Banking, Associate

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time

    DescriptionAn opportunity is available to join the team in the capacity of Associate located in the Philippines as a Subsidiary Banker.As a subsidiary banker within the Global Corporate Banking APAC Team, you will be part of a team servicing the cash management needs of existing clients; helping to manage on-boarding & ramping of business mandates from...

  • Operations Support

    1 day ago

    Manila, National Capital Region, Philippines Velocity Made Good International (PH) Inc. Full time

    Job Description:As an Operations Support Specialist, you will be integral to the efficient functioning of our operations. Your responsibilities will include managing daily bookings, coordinating with Service Entrepreneurs (SEs), handling issue tickets, and ensuring high standards of customer service.Key responsibilities:Dailies● Reviewing new or pending...

  • Operations Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines SKYLINK, INC. Full time

    Want to become a Skylinker? Let's soar together100% Remote Position – This role is fully remote. Skylink is based in Sanford, Florida, so you must be willing to work Eastern Standard Time (EST) hours to stay aligned with our team and operations.Are you a detail-oriented professional who enjoys working with data and keeping information accurate and...

  • Senior Operations Support Analyst

    1 day ago

    Manila, National Capital Region, Philippines Financial Times Full time

    About UsThe FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...

  • Senior Operations Support Analyst

    3 days ago

    Manila, National Capital Region, Philippines Financial Times Full time

    About Us:The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...

  • Senior Operations Support AnalystNew

    1 day ago

    Manila, National Capital Region, Philippines Financial Times Full time

    About Us:The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...

  • Operations & Property Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Lion Group Full time

    The Role:Provide chat-based customer support to property owners and clientsManage and update property listings with accurate information and imagesConduct pricing analysis and suggest revenue optimisation strategiesCoordinate with cross-functional teams to ensure smooth property operationsTrack performance metrics and prepare regular operational reportsIdeal...

  • Operations Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines DOXA Talent Full time

    ESSENTIAL FUNCTIONS:Monitor system alerts and notifications during assigned overnight shiftsFollow established troubleshooting protocols to address issuesExecute problem-solving actions based on provided flowchartsRestart hardware systems or escalate issues to senior engineering staff as neededMaintain detailed logs of alerts and actions takenEnsure all...