Banker Support Operations

JOB DESCRIPTION

Join our Chase Banker Support operations team that provides assistance to branch employees supporting 5,000 Chase branches across the United States as well as a limited number of clients. You will be instrumental in providing guidance and leadership for your team with functional responsibilities, as well as build partnerships for elevating client experience across lines of business.

As an Account Manager III (Vice President) within Banker Support Operations, you will manage day to day operations for our Banker Support team as the Manila Site Leader. You would be involved in leadership of a team of approximately 125 full-time employees with 5-6 direct reports. You would closely coordinate and work with other enterprise operations sites to ensure business goals and objectives are met. You will provide our team of Banker Support Specialists with the leadership to help provide exceptional client experience in a fast moving, dynamic environment. You will be exceptional in building partnerships, taking ownership, and influencing change across organizations to provide improved support paths for critical items, as well as a flexible problem solver that leads by example.

Job responsibilities

• Provide overall leadership and direction to the function.
• Manage performance on metrics that drive site and organization performance.
• Consistently review existing processes, identify trends, and generate innovative solutions that enhance client experience and operational efficiency.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Set expectations with regular review for direct reports, regarding positive motivation and leading through accountability towards improving department competency /performance ratings.
• Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Foster and champion High-Performance Culture where people are empowered to make decisions that affect their work/environment.

Required qualifications, capabilities, and skills

• 5+ Years of leadership experience as a manager of managers in a dynamic work environment.
• Quick learner with strong decision-making capabilities and the ability to identify problems and propose solutions.
• Proven ability to lead, coach, and mentor at all position levels as well as consistently maintain high performance level especially in stressful situations.
• Experience building strong relationships with internal and external business unit stakeholders to help facilitate successful achievement of goals.
• Ability to create and achieve a desired future state vision through influence on group and individual goals.
• Strong decision-making capabilities and the ability to identify problems and propose solutions.
• Strong attention to detail, organizational, written/verbal communication, and presentation skills to senior and executive management.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.