Account Manager

1 week ago

Taguig, National Capital Region, Philippines Market Connect Full time ₱384,000 per year

Job Summary:

The Account Manager is responsible for meeting Sales Targets and providing efficient customer service to valued clients. He/she can do this by managing a portfolio of accounts, building strong client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients' needs, and identifying opportunities to hit sales.

Key Responsibilities:

OUTCOME/SCORED

● Ensures that 100% of sales targets are achieved based on MCI Sales monitoring.

● Developing new sales opportunities.

● Tracking account targets (Directives 1 to 6 and 7

  1. Increasing current business from existing contracted products from existing PMs. 2. Increasing business from current PMs with their OTHER projects in their own portfolio.

  2. Increasing business by offering OTHER SERVICES to existing PMs

  3. Increasing business from cross referrals to other PMs from existing companies

  4. Cross-Selling between MCI BUs.

● Achieve quarterly portfolio targets via efficient account management, upselling, and cross-selling

● Manage multiple accounts; develop positive working relationships with all customer touchpoints

● Drive client retention, renewals, upsells, and client satisfaction

● Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes, including campaign set-up, receipt of creative or tags, trafficking, optimization,troubleshooting, and QA

● Work closely with Analytics and Ad Operations to determine root causes for customer success orfailure and drive requirements for product or process enhancement and development as needed

● Partner with internal cross-functional teams to understand customer goals and key performance indicators, metrics and exceed those goals throughout the campaign

● Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction, and renewal

● Prepare campaign insights reporting, including analysis and research, and manage weekly campaign status documents for review.

● Work closely with Finance on billing setup and invoicing.

● Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.

● Adhere to established processes and workflows, as it relate to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management, and any troubleshooting necessary with pixels, creative assets, and campaign reporting.

● Provide input on new processes and workflows as needed.

● Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight.

Job Type: Full-time

Pay: From Php32,000.00 per month

Benefits:

  • Flexible schedule
  • Pay raise
  • Work from home

Work Location: In person

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