Wave 1 Hybrid Set up

2 days ago

Antipolo City, Calabarzon, Philippines Top Alliance Full time ₱150,000 - ₱250,000 per year
Key Responsibilities:
  • Handle customer inquiries, complaints, and feedback via multiple communication channels.
  • Process orders, returns, and account updates accurately and efficiently.
  • Provide product and service information, troubleshoot issues, and ensure customer satisfaction.
  • Document customer interactions and maintain up-to-date records in the CRM system.
  • Collaborate with team members and other departments to resolve complex issues.
  • Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
  • Adhere to company policies, procedures, and remote work standards.
  • Participate in regular virtual and in-office meetings and training sessions.

Qualifications:
  • High school diploma or equivalent; college degree preferred.
  • At least 1 year of experience in a customer service or call center role.
  • Strong communication and problem-solving skills.
  • Comfortable working independently and collaboratively in a hybrid environment.
  • Proficiency in using CRM systems, chat platforms, and Microsoft Office tools.
  • Reliable internet connection and a quiet workspace for remote days.

Work Setup:
  • Hybrid: Combination of remote work and scheduled in-office days.
  • May require flexible scheduling, including evenings or weekends.

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