Conversational AI Data Scientist

Full-Time | 40 hours per week | 8hrs a day | To be discussed

We are seeking a Conversational AI Data Scientist who is passionate about data, AI, and building smarter solutions. In this role, you will design, train, and optimize AI-driven systems that make interactions more human-like, impactful, and seamless.

Role Overview

As our Data Scientist, you will serve as the "proof of value" champion, turning AI capabilities into measurable business outcomes. You will collaborate closely with product, engineering, and client success teams to design and execute experiments that demonstrate the benefits of our software for call center agents and clients. You will become an expert in our data pipeline, identify gaps, and define the additional data needed to prove product value.

Key Responsibilities

1. Core Analytics & Experimentation (60%)

• Design and execute rigorous experiments (A/B tests, pre/post analyses, causal inference studies) to quantify the impact of ProtoCall AI on agent performance, customer satisfaction, and business KPIs.
• Analyze experimental and operational data using advanced statistical methods to draw actionable insights.
• Develop and maintain key metrics to demonstrate product value to clients and internal stakeholders.
• Create predictive models to identify which clients will benefit most from specific features.

2. Data Infrastructure & Pipeline (20%)

• Master our data pipeline, including streaming call data, real-time metrics, and agent interaction patterns.
• Identify data gaps and collaborate with engineering to improve data collection and instrumentation.
• Ensure compliance with data governance and privacy requirements for sensitive call recordings.
• Write complex SQL queries to extract insights from our multi-tenant data warehouse.

3. Stakeholder Communication & Impact (20%)

• Build executive-ready dashboards and automated reporting for the client success team.
• Present findings and recommendations to both technical and non-technical audiences.
• Create client-facing analytics reports that clearly demonstrate ROI.
• Work with AI engineering to define model performance metrics and create feedback loops for continuous improvement.

Preferred Skills

• Experience with streaming data and real-time analytics systems.
• Familiarity with call center operations, customer service workflows, or conversational AI.
• Knowledge of cloud data platforms (AWS, GCP, Azure).
• Experience with experimentation platforms (Optimizely, , or similar).
• Background in B2B SaaS analytics and client success metrics.
• JavaScript experience for building custom analytics dashboards.
• Experience with data privacy regulations and compliance requirements.

Non-Negotiables

• Hands-on experience designing and analyzing experiments (A/B tests, causal inference, statistical modeling).
• Strong SQL and data pipeline skills, including working with structured and streaming datasets.
• Familiarity with AI-driven systems or call center data analytics, and experience translating findings into business insights.
• Applicants Must Be: Residents of Cebu City or nearby areas.

Job Offer:40

• Php 95,000 monthly
• Php 100,000 monthly after 6 months (plus activation of benefits)
• Php 110,000 monthly after 18 months

BENEFITS:

• Private Life and Accident Insurance + Telemedicine
• Quarterly P2,500 wellness reimbursement
• Reimburse up to P400/month of your PhilHealth voluntary contribution
• 2x a year mental health counseling session with a board-certified counselor or therapist
• 1x a year financial health planning with a certified financial planner
• Monthly upskilling and personal development seminars
• Legal and paperwork assistance for visas, loans, etc.
• Birthday gift, in behalf of your company
• Christmas gift, in behalf of your company
• Bereavement Assistance
• Other company-wide events and contractors engagement activities
• Work from home set-up
• 10 Paid Time Offs
• Paid US Holidays

NO TO FREELANCERS

WE DON'T CONTRACT "FREELANCERS". We only hire people who want a long term, stable job and role with a growth-focused company. We don't tolerate moonlighting, cheating on hours, or lack of respect for confidentiality and intellectual property. We are backed by a strong HR and legal team for this. You are honestly paid for the work you came here to do. If you want to be a freelancer and want a "gig" or a "for now" thing, we advise you use freelancer platforms like Upwork. That said, we pour a lot of love and growth into our team members, and we don't want that to go to waste.

If you meet the qualifications and are interested, kindly complete the form provided below:

Job Type: Full-time

Pay: Php90, Php110,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Pay raise
• Work from home

Work Location: Remote