Service Coordinator

2 weeks ago

Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱300,000 - ₱600,000 per year

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs

Service Coordinator

Job Description:

  • Scheduling & Dispatch: Build and optimise technician schedules in Simpro; manage same-day changes, travel time, and skill matching.
  • Job Control: Create/approve jobs, update statuses, attach notes/photos, order parts, raise POs, and ensure required materials/tools are ready.
  • Customer Management: Confirm bookings, send reminders/ETAs, handle inbound calls/emails, manage escalations, and capture clear job notes.
  • SLA & Compliance: Track SLAs, warranty rules, and safety paperwork; ensure checklists and compliance docs are completed.
  • Billing Readiness: Ensure parts and labour are correctly allocated to jobs and client specific invoicing requirements are met so jobs are invoice-ready with minimal rework.
  • Reporting: Daily WIP review, overdue jobs, re-visits, and utilisation; flag risks early to Operations Manager.
  • Continuous Improvement: Suggest scheduling, template, and workflow tweaks to improve speed and accuracy.

Qualifications:

  • Bachelor's Degree in Operations Management, Business Administration, or any related field.
  • 2+ years of coordination/dispatcher experience in trades, technical service, or facilities.
  • Experience supporting Australian customers and technicians.
  • Proven Simpro experience (scheduling, job management, purchasing, and reporting).
  • Background in mechanical service or contractor environments is a plus.
  • Comfortable with Microsoft 365 (Outlook/Excel/Teams) and VoIP/softphone tools.
  • Basic understanding of inventory/parts and warranty processes is a plus.
  • Strong prioritisation and multitasking across high-volume tickets/calls.
  • High attention to detail; accurate data entry and documentation.
  • Excellent English (written & verbal), confident phone manner, and calm under pressure.

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