Operations Manager
6 days ago
1. Operational Management:
· Oversee day-to-day operations of the mall, ensuring that all facilities are maintained, including common areas, parking lots, restrooms, and other public spaces.
· Monitor building systems such as HVAC, electrical, plumbing, and safety equipment to ensure they are functioning properly.
· Coordinate with maintenance teams to address any immediate repair needs or preventive maintenance schedules.
· Ensure that the mall's operations adhere to safety, health, and environmental standards.
2. Housekeeping and Maintenance:
· Maintain high standards of cleanliness, sanitation, and hygiene throughout the mall.
· Oversee waste disposal, recycling, and minimization initiatives.
· Supervise outdoor and indoor landscaping, gardening, and plant maintenance.
· Ensure effective pest control measures.
· Oversee routine maintenance, repairs and replacements of mall facilities and equipment.
3. Tenant Relations and Support:
· Serve as the primary point of contact for tenants, addressing their operational concerns and ensuring their needs are met.
· Collaborate with leasing and facility management group to ensure tenants comply with mall policies.
4. Security and Safety Management:
· Closely coordinates with Customer Relation Services Office ( CRS) to implement security protocols, including access control, surveillance and emergency response.
· Coordinates with CRS on the implementation of emergency preparedness plans, including fire drills, evacuations, and crisis management.
5. Customer Experience:
· Ensure high levels of customer satisfaction by maintaining a clean, safe, and welcoming environment for shoppers.
· Manage customer services, including information desks, lost and found, and other customer support functions.
· Ensures that all mall customer complaints are resolve in a timely and professional manner.
6. Reporting and Documentation:
· Prepare regular reports on mall operations, including maintenance, security, customer service, and tenant concerns.
· Maintain accurate records for all operational activities, including maintenance schedules, incident reports, and vendor contracts.
· Provide management with insights and recommendations for operational improvements based on data analysis.
7. Compliance:
· Ensure adherence to local laws, ordinances, building codes, fire safety standards, and accessibility regulations.
· Implement health and safety protocols, including emergency response plans.
Job Types: Full-time, Permanent, Fresh graduate
Benefits:
- Employee discount
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
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