IT Support Interns
15 hours ago
Who we are:
At Everglow AI OPC, a rapidly growing subsidiary of Thoth AI, we're laying the groundwork for intelligent systems powered by world-class data and human insight. As part of our dynamic team, you'll help transform bold ideas into real-world impact—through precision annotation, smart operations, and cutting-edge innovation.
Collaborate with global teams across the Philippines, the United States, and Singapore, and contribute to projects that are reshaping the future of artificial intelligence.
The future of innovation begins here.
What You'll Do:
We are looking for a proactive IT Intern to join our team onsite at our Ortigas Center, Pasig City office. Unlike a traditional development role, this position focuses on hardware maintenance, network reliability, and end-user support. You will play a key role in providing hands-on technical assistance to ensure our teams remain connected and productive.
Key Responsibilities:
- Asset Management: Maintain an accurate inventory of all IT assets (hardware and software) and assist in the documentation of technical workflows.
- Hardware & Desktop Support: Assist in setting up, configuring, and troubleshooting laptops, monitors, and peripherals for new hires and existing team members.
- Network Monitoring: Help monitor office connectivity and assist in troubleshooting issues related to our ISP providers to ensure zero downtime.
- Software Deployment: Assist in installing and updating essential software, managing license allocations, and ensuring all systems comply with company security policies.
- Technical Troubleshooting: Act as the first point of contact for basic technical issues, including password resets, VPN connectivity, and printer setups.
- Onboarding Support: Assist HR in the technical onboarding of new employees, ensuring their workstations and accounts are ready on Day 1.
Requirements:
- Education: Currently pursuing a degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Technical Skills: Basic understanding of networking concepts (IP addresses, LAN/WAN, Routers) and proficiency in Windows/Mac OS environments.
- Problem-Solving: Strong logical thinking skills to diagnose and resolve technical hardware and software issues.
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