Quality Assurance Manager

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...

Position Title: QA Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as a QA Manager in any industry, preferably in retailKnowledge of quality...

About the role As the Quality Assurance Supervisor at MSM Philippines Mfg., you will play a crucial role in ensuring the highest standards of product quality and customer satisfaction for this leading manufacturing company. This full-time position is based in Cebu, Central Visayas, and will involve overseeing all quality control processes and procedures to...

The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

Role & Responsibilities:I. Team Leadership & Development (30%):1.Team Management:Lead, mentor, and develop a high-performing team of Quality Analysts and Trainers. This includes hiring, onboarding, performance management, coaching, and career development.2.Goal Setting & Coaching:Set clear performance expectations and provide ongoing coaching, feedback, and...

Educational / Professional QualificationsBachelor's degree (any four-year course).5–7 years of progressive contact center experience.Minimum 12 months in the healthcare industry.3–4 years in a leadership role overseeing Quality Assurance and/or Training in a contact center.Experience managing and developing teams.Proven success in designing,...

Job Description: Responsibilities:Monitors calls and provides feedback to agents.Partners with the training team in providing feedback that would improve the overall quality of performance.Participates in call calibrations, monitoring with the client and the operations team.Expert on product support, escalations, and verifications.Coaches and develops...

Interior Crafts of the Islands, Inc. is a corporation formed in 1985 that introduced a new approach in furniture making by combining innovative techniques with impeccable craftsmanship using natural and synthetic materials.Interior Crafts of the Islands, Inc. designs, develops and manufactures superior quality furniture for the collections of...

#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreWhat is your mission?Accomplishes quality assurance and...