Call Center Agent

2 weeks ago

Nichols McKinley P, Philippines Valor Global Full time ₱276,000 - ₱348,000 per year

Job Description

  • Provide high-quality customer service to customer, and ensure smooth flow of inquiries and complaints via call, email or chat
  • Ensure all responses to customers and clients are given with sincerity and compassion
  • Ensure that all customers inquiries are rightfully attended to on a timely basis
  • Resolve queries of the customer by encoding the standard replies through e-mail within the assigned turnaround time

Qualifications

  • Amenable to work ONSITE
  • Preferably with BPO Experience, but not required
  • SHS Graduate or at least 2 years in College are welcome to apply
  • With strong understanding of relevant hardware, software, and networking concepts
  • Ability to analyze and troubleshoot technical issues effectively
  • Excellent verbal and written communication skills to interact with customers and colleagues
  • Patience, empathy, and a customer-focused approach
  • Ability to work with various technologies and adapt to changing environment

Additional Benefits

  • 15k Performance Bonus*
  • HMO Day 1
  • Government Mandatory benefits
  • 10% Night differential pay

Job Types: Full-time, Permanent

Pay: Php21, Php29,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Nichols - McKinley 1634 P00: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • BPO: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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