Reports Analyst

1 week ago

Cebu City, Central Visayas, Philippines Lexmark Full time ₱250,000 - ₱500,000 per year

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY:

The Reports Analyst is responsible for delivering accurate reports to the internal and external customers. He/she must deliver these assigned reports on time and with minimal error. Proactively seeking continuous improvement efforts for the group and for its partners in operations must be evident in his way of work for LEXMARK.

ROLES AND RESPONSIBILITIES:

  • Gather and analyze data for reporting purposes directly from a variety of sources, i.e., Siebel, BOXI, SAP, Fleetview, Cisco ICBM Webview and other external sources.
  • Develop spreadsheets, analyze, and present results analysis to Management.
  • Investigate and resolve data inconsistencies. Identify opportunities for improvement through analysis and observation.
  • Information sharing – organize shared sessions with teams and departments as required.
  • Respond to internal or external inquiries in a timely manner.
  • Generation of daily, weekly, monthly, and quarterly customer reports for both Geo and Worldwide MPS accounts:
  • · Data exporting· Calculation· Formatting· Linking· Charts generation· Validation of account data through analysis and historical data trending.
  • Responsible for researching causes of data fluctuation and any other inconsistencies.
  • Ensure timely delivery of customer report packages for Managed Print Services customers.
  • Effectively communicate with Business Operations, Service Delivery and Customer Operations to gather, validate, follow through for required data and all other functions for escalation.
  • Initiate communication with other functions as needed; clearly deliver business requirements to accountable functions. First level of contact for inquiries and concerns of stakeholders.
  • Ensure metrics attainment of targets for Timeliness, Completion and Quality achievement.

COMPETENCIES, SKILLS, KNOWLEDGE AND ABILITIES:

  • Detail-oriented.
  • Efficient time management skills / Strong organizational skills.
  • Excellent communication skills.
  • Good presentation skills.
  • Excellent customer service skills.
  • Ability to work autonomously.
  • Proficiency with MS Office, specifically Advanced Excel and PowerBI.
  • Visual Basic, an asset.
  • Strong knowledge of working with database tools like Microsoft Access.
  • Certified Six Sigma Greenbelt is a plus.
  • Project Management Skills.
  • Workforce Management Background is a plus.

EDUCATION, EXPERIENCE AND CERTIFICATION:

  • Graduate of any bachelor's degree and/or equivalent.
  • With at least 1-year relevant work experience.
  • Project Management skill is a plus.
  • Six Sigma Greenbelt is a plus.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Employee discount
  • Flexible schedule
  • Flextime
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion

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