Outbound Sales Team Lead

The Role

The Role Our growing company is seeking to hire an Outbound Sales Team Leader who will be responsible for supervising and organizing a group of employees. You will be responsible for monitoring and supervising a team of specialists to achieve the organization's objectives and increase KPI performance. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential.

To be successful as a Outbound Sales Team Leader, you should have a track record of team motivation and positive KPI results. Ultimately, a top-notch Team Leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

As a Sales Lead, you will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

We're looking for an individual who can help us stay true to our vision of improving efficiency and engagement throughout the entire customer experience.

If you feel like you fit the above then please read further for extra details and we hope to hear from you soon

Job Responsibilities

• Managing the day-to-day activities of the team.
• Answer questions from staff and provide guidance and feedback
• Anticipate escalation and take over calls when needed
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Devise ways to optimize procedures and keep staff motivated
• Measure team performance with key metrics such as call abandonment٫ calls waiting٫ sales, quality, csat, attendance, etc.
• Ensure adherence to policies for attendance٫ established procedures etc.
• Keep management well-informed about issues and problems
• Prepare monthly/annual results and performance reports
• Contributing to the growth of the company through a successful team.
• Achieve growth and hit sales targets by successfully managing the sales team
• Achieve growth and hit personal sales targets
• Design and implement a strategic business plan that expands company's customer base and ensure its strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Communicate with clients via phone/email/chat
• Attend all requested meetings with team, manager, etc.
• Other duties, as assigned

A DAY IN A LIFE TYPICALLY INCLUDES:

• Providing daily support and sales management
• Using systems of record to track sales and maintain/manage/monitor accounts
• Communicating with clients via phone/email/chat
• Coaching and developing sales representatives
• Achieving personal sales quota
• Training & Development to ensure that we are up to date on learning areas of work and interest
• Recommending ways in which this role and or the business can be more effective/efficient.

Qualifications/Skills:

• 2 years experince as a Team Lead handling Outbound Sales account
• Management and leadership skills
• Proven ability in handling sales or marketing
• Proven ability to create, implement and drive the sales process from plan to close
• Meeting KPI goals by monitoring progress
• Analyzing KPI data
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

Technical Requirements:

• Stable internet connection
• Back-up Internet Service Provider