Shared Services Associate

Real people. Real service.

At , we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

Through an Employer of Record (EOR), we are looking for a new Shared Services Associate in the Philippines to join our growing Human Resources Team. This individual will report to our Sr. HR Change Management Manager and be responsible for ensuring our timecards are processed accurately each week. If you have a strong attention to detail, enjoy finding ways to make processes better, and are excited to help create a great experience for our team, we'd love to hear from you  

Role Type: Full-Time 

Location: Remote from the Philippines 

Schedule: Monday through Friday, 10:00 a.m. to 7:00 p.m. U.S. Eastern Time | 11:00 p.m. to 8:00 a.m. Philippine Standard Time 

Base Salary: 295 – 368 PHP per hour 

Responsibilities: 

• Execute and manage timecard processing to ensure accuracy, timeliness, and compliance with established procedures.  
• Maintain HR files, employee data, and shared HR resources by following established standard operating procedures (SOPs) to ensure information remains current, accurate, and confidential.  
• Support HR team members with data entry, reporting, and other administrative tasks.  
• Collaborate with the Shared Services team to uphold service level agreements (SLAs) and deliver consistent, high-quality support across the organization.  
• Respond to general employee inquiries submitted through the HR Request Form, providing accurate information or directing questions to the appropriate HR team member.  
• Perform other duties as assigned to support the goals and operations of the HR Shared Services team.  

Requirements: 

• Bachelors Degree in Human Resources, Business Administration, or related field 
• 1+ year of experience in Administration or Customer Service 
• High-level proficiency of written and verbal communication in English

Preferred Qualifications: 

• Experience working with HRIS platforms such as Paylocity, Workday, etc. 
• Experience supporting HR, Payroll, or Shared Services functions 

Why work with us:  

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:  
  • Comprehensive and affordable medical, dental, vision, and life insurance options 
  • Paid time off and holidays 
  • Mental health support and wellbeing program 
  • Company-provided equipment and one-time $250 USD work from home stipend 
  • $750 USD annual professional development budget 
  • Company rewards and recognition program 
  • And more 
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company's growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives  
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget.  
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.   
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.  

Check us out and learn more at    

Additional Details:  

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.    
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• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. 
• All emails from the SupplyHouse team will only be sent from an email address. Please exercise caution if you receive an email from an alternate domain.