Technical Support Analyst

2 days ago

Ave Quezon City Metro Manila Philippines Hummingbot Full time $30,000 - $60,000 per year
Company Description

Hummingbot Foundation
Not-for-profit foundation that coordinates community maintenance of the Hummingbot open source software, freely available under the Apache 2.0 license.

Our mission is to democratise algorithmic trading. Together, we make sophisticated high-frequency trading strategies freely available to everyone in the world. 

Job Description

Do you want to be part of the future of Decentralised Finance? Do you like being accountable in bringing high quality technical solutions to community and customer concerns? Then this opportunity might be for you 

We are seeking experienced Technical Support Analysts, and specialists, true technologist that will complement our team of diverse and talented technical support crew. You will get to explore emerging technologies in the high-demand Crypto/Blockchain industry and influence our ways of working within a very collaborative environment. You will continuously learn from our existing team of experts while also being able to contribute your own ideas and competencies to help the business processes progress and innovate.

About the Opportunity 

  • You will be supported to understand our business, meaning not only coming in and doing day-to-day tasks but also be involved in our impact on the market.
  • You will be a true community advocate, managing and assisting user inquiries on all platforms that we support (Discord, Email, Zendesk, Reddit) using all available information (documentation, conversation history, etc.). 
  • You will serve as an escalation point for our community/customer experience in high touch escalations and platform incidents. You should be able to gauge customer/community impact and guide decisions with Product Managers, engineers, and all other stakeholders with users in mind.
  • You will be accountable for managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date using Zendesk tickets for any and all 1st level technical concerns. 
  • You will be given the opportunity to exercise your critical thinking skills by establishing the root causes of application errors, and escalating serious concerns to the higher tier support group which may include development, architecture, etc. 
Qualifications

About You (Must haves)

  • Motivated by our mission and creating a seamless support experience for our global community base.
  • Curious, proactive and self-motivated - A truly passionate life-long learner who loves to work with emerging technologies. 
  • Minimum of 3 years of relevant experience in incident management and/or technical support.
  • Demonstrated some experience with end-to-end platform incident management using Zendesk or similar platform. 
  • Exceptional communication skills - can communicate and operate effectively across multiple departments and stakeholders.
  • Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.
  • Curiosity to chase issues to root cause and rollup sleeves to investigate and resolve the unknown. 

Highly Desirable Experiences (but not required) 

  • Knowledgeable in various UNIX/Linux commands and functions
  • Experience supporting a highly automated and dynamic cloud-environment 
  • Experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP or Azure
  • Strong System Administration experience
  • Good knowledge of databases, understand schemas, database structures and ability to write and debug SQL queries
Additional Information
  • 100% remote work
  • Be part of an organization that is bringing impactful technologies freely available to everyone in the world 

  • SAP Technical Analyst

    2 weeks ago

    , Metro Manila, Philippines Outstaffer.com Full time

    3 weeks ago Be among the first 25 applicants Direct message the job poster from Outstaffer.com Global growth partner in People Ops and Talent - AI powered Talent as a Service (TaaS) = EOR | HRIS | Global Talent Search Join Us as a BW Technical Analyst and Enjoy: Competitive Base Salary: PHP 120,000 – 180,000 + full gov benefits 20 Days Paid Time Off for...

  • IT Systems Support Analyst

    7 days ago

    , Metro Manila, Philippines Tap Growth ai Full time

    IT Systems Support Analyst We are looking for a detail-oriented and proactive IT Systems Support Analyst to join our dynamic team. The ideal candidate will be responsible for maintaining, troubleshooting, and enhancing our IT systems and infrastructure to ensure seamless operations across the organization. Location National Capital Region, Philippines Work...

  • BW Technical Analyst

    1 week ago

    , Metro Manila, Philippines Outstaffer.com Full time

    Overview Join Us as a BW Technical Analyst and Enjoy: Competitive Base Salary: PHP 120,000 – 180,000 + full gov benefits 20 Days Paid Time Off for work-life balance❤️ Premium Health Insurance: USD $500,000 maximum benefit limit⚡ Fast, Streamlined Hiring Process with very quick turnaround About Our Client Our client is a US healthcare leader employing...

  • Technical Support Analyst

    1 week ago

    Manila, National Capital Region, Philippines CAI Full time ₱250,000 - ₱500,000 per year

    Technical Support AnalystReq number:R6458Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a...

  • Technical Support Analyst

    1 week ago

    Manila, National Capital Region, Philippines CAI Full time ₱80,000 - ₱120,000 per year

    Technical Support AnalystReq number:R6460Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a...

  • Technical Support Analyst

    1 week ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time ₱30,000 - ₱39,000 per year

    Salary:₱30,000 - ₱39,000- Location:Manila- Country:Philippines- Business Unit:Operations- Vacancy Type:Permanent- Closing Date:5 December 2025Meet the recruiterBeige SalesTechnical Support AnalystWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule:...

  • Technical Support Analyst

    1 week ago

    Manila, National Capital Region, Philippines CAI Full time ₱900,000 - ₱1,200,000 per year

    Technical Support AnalystReq number:R6459Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a...

  • Technical Support Analyst

    2 days ago

    Bacolod City, Western Visayas, Philippines RF-Tech IT Solutions Full time

    Company DescriptionWe specialize in AI annotation, data entry, and a wide range of IT services designed to help businesses thrive in the digital age. Our dedicated team is committed to delivering accurate, efficient, and innovative solutions tailored to individual needs. At RF-Tech IT Solutions, we prioritize the success of our clients by providing...

  • Support Analyst

    1 week ago

    , Metro Manila, Philippines ETP International Pte Ltd Full time

    Experience and Qualifications Experience: 5-7 years Has understanding of Point of Sales application and Inventory management system (Mandatory) Has understanding of E-commerce application. In addition, an understanding of Retail business process will be preferred Technical Knowledge Expert in troubleshooting and root cause analysis Basic database...

  • Sales Technical Support

    3 weeks ago

    , Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full time

    Responsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...