Tier 2 Citrix Engineer

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a leading technology provider of Cloud, Security and Workspace solutions. Their team is united by a shared passion for aligning technical solutions, expertise and support to your organization's goals. As a value-added distributor, they provide an Innovation Hub for technology companies to launch their product in the new geographies, providing both pre- and post-sales support from Sales, IT Consulting and Managed Services.

About the Role

We are seeking a highly skilled and motivated Citrix Engineer to join our client's helpdesk team. The candidate must have a passion for technology and deep expertise in Citrix, Azure Virtual Desktop, and NetScaler.

• Provide advanced technical support and troubleshooting for Citrix environments, Azure Virtual Desktop, and NetScaler.

• Manage and resolve complex technical issues escalated from Level 1 support teams.

• Perform system administration tasks, including configuration, monitoring, and maintenance of Citrix and Azure Virtual Desktop environments.

• Optimize and manage NetScaler configurations to ensure high availability and performance.

• Collaborate with other IT teams to implement and support infrastructure projects.

• Develop and maintain technical documentation and knowledge base articles.

• Provide training and guidance to junior support staff.

• Stay up-to-date with the latest industry trends and technologies to ensure best practices are followed.

What You'll Bring

• 4-7 years of experience in a technical support or engineering role.

• Extensive experience with Citrix technologies, including XenApp, XenDesktop, and Citrix Cloud.

• MS 365 Administration experience is nice-to-have

• Expertise in Azure Virtual Desktop, including deployment, management, and troubleshooting.

• Advanced knowledge of Citrix NetScaler (ADC) for load balancing, SSL VPN, and application delivery.

• Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.

• Excellent problem-solving skills and the ability to work under pressure.

• Strong communication and interpersonal skills.

Preferred Certifications

• Citrix Certified Professional - Virtualization (CCP-V)

• Citrix Certified Expert - Virtualization (CCE-V)

• Microsoft Certified: Azure Administrator

• Microsoft Certified: Azure Virtual Desktop Specialty

• Citrix Certified Professional - Networking (CCP-N)

• Citrix Certified Expert - Networking (CCE-N)

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.