REMOTE Operations Manager
1 week ago
Operations Manager (Remote, Manila-Based)Location: Manila-based, Fully Remote (Philippines time zone preferred)Salary: PHP25,000–37,000/monthAbout usWe are a growth partner agency with over 10 years of experience helping global brands unlock revenue through data-driven websites, CRM solutions, and intelligent digital operations. We are a close-knit, fully remote team of passionate professionals striving for operational excellence and outstanding client results. Why Join?Be part of a rapidly growing digital agency with an international reputation for innovation.Shape processes and culture during a pivotal period of agency expansion.Lead cross-functional teams and collaborate directly with senior management.Work remotely with cutting-edge tools and a vibrant, globally-minded team.Key ResponsibilitiesLead and inspire cross-functional remote teams to deliver operational excellence and sustained client success.Optimize internal processes for greater efficiency and scalable growth across the agency.Own client success management: Ensure world-class service and satisfaction across all engagements.Develop, document, and update playbooks, SOPs, and process documentation for every operational area.Proactively monitor daily operations, swiftly resolving issues to guarantee smooth agency performance.Drive key agency-wide initiatives—from process improvements to team capability building.Collaborate with founders and senior leaders on strategic growth and innovation projects.Oversee a team of distributed professionals (marketers, designers, developers, and more).Performance MetricsStreamline and standardize all core business processes within your first 6 months.Maintain a client satisfaction score of 9/10 or above.Achieve quarterly improvements in team efficiency and cross-departmental collaboration.Tools & PlatformsExperience with these is a plus (but not required):HubSpot (CRM, Marketing, Sales, Service)Project Management suites (e.g., ClickUp, Asana)Google WorkspaceLoomStandard remote work softwareWhat We're Looking ForBachelor's degree in business, management, or a related field.At least 2 years of experience in operations management, business process improvement, or a related field—ideally within a digital agency, startup, or tech environment.Experience with EOS (Entrepreneurial Operating System)Strong leadership, communication, and organizational skills.Proven success in remote team management and driving initiatives across departments.Demonstrated ability to write SOPs and process documentation.Analytical thinker and optimization mindset.Fluent in written and spoken English (additional languages a plus).Results-driven, proactive, and adaptable in a dynamic, multicultural environment.Benefits & PerksFully remote role, collaborate from anywhere in the Philippines (Manila time zone preferred).Annual leave & flexible PTO policySick leaves coveredPersonal and professional development budgetRegular team recognition and rewardsDiverse, inclusive, and supportive team with open communicationApplication ProcessTo apply, please submit your CV and a short cover letter (
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