Operations Manager
7 days ago
Pointwest is seeking a results-driven Operations Manager (Medical Billing) to lead our revenue cycle operations and manage medical billing teams. The ideal candidate will have deep expertise in healthcare billing, team leadership, and client management. You'll play a critical role in enhancing service delivery, streamlining processes, and ensuring compliance with industry standards.
Join a company that upholds the values of Leadership, Excellence, and Innovation, and thrives in a culture built on Agility, Accountability, Collaboration, Customer Centricity, and Innovation.
Key Responsibilities
Customer & Stakeholder Success
Act as the primary point of contact for healthcare clients
Ensure timely, accurate billing and claims processing
Resolve escalations and maintain high client satisfaction
Business Growth
Identify and support opportunities for account expansion
Contribute to new client onboarding and healthcare BPO growth
Operational Excellence
Lead billing teams and manage performance against SLAs
Optimize billing workflows and reduce claim denial rates
Drive automation and process improvements
People Development
Coach and mentor team members for skill and career growth
Promote continuous learning, compliance, and professional development
Key Metrics
SLA and KPI attainment (e.g., claim turnaround, AR days, denial rates)
Client satisfaction and retention scores
Process optimization and automation outcomes
Team performance, upskilling participation, and leadership development
Qualifications
Bachelor's degree in Healthcare Administration, Business, or related field
Minimum 5 years' experience in medical billing and revenue cycle operations
2+ years' experience in managing teams or projects in healthcare billing
Proficiency in ICD-10, CPT, HCPCS, and HIPAA compliance
Hands-on experience with EHR and billing systems (e.g., Epic, Kareo, eClinicalWorks)
Strong communication, leadership, and analytical skills
Certification in medical billing/coding is a plus
Experience in healthcare BPO or outsourced billing operations preferred
Ready to lead with purpose and deliver healthcare excellence? Join us at Pointwest.
-
Business Analyst
7 days ago
rd Floor Pointwest Building,UP-AyalaLand TechnoHub, Don Mariano Marcos Ave, Diliman Metro Manila, Quezon City, Philippines Pointwest Full time ₱1,200,000 - ₱2,400,000 per yearBusiness Analyst (with RN experience)As a Business Analyst at Pointwest, you will play a vital role in bridging business needs and technology solutions. You'll work closely with clients and technical teams to analyze requirements, design workflows, and ensure successful project delivery. This role is also open to Nursing graduates (board exam passers...
-
Analyst, GWAM Operational Resilience
2 weeks ago
Diliman, Metro Manila, Philippines Par Excellence Search Consulting Inc Full time ₱1,200,000 - ₱2,400,000 per yearCLIENT PROFILE: A leading global financial services organisation known for its strong governance, innovation, and commitment to operational excellence.Work Location: Diliman, Quezon CityWork Setup: HybridJoin a high-performing Governance, Risk & Compliance team as an Analyst – Operational Resilience. In this role, you'll help strengthen business continuity...
-
Operations Territory Manager
7 days ago
Buendia Ave, Makati, Metro Manila, Philippines Vonotec Full time ₱1,500,000 - ₱3,000,000 per yearJob Description Name: Operations Territory ManagerImmediate Superior: OperationsHead Organizational Unit: Operations DepartmentMain Purpose of the Job:Constantly optimize operational excellence and customer satisfaction. The position is responsible for the overall operations of the three operational units (BMU, Maintenance and Services) in the Visayas...
-
Operations Administrator
7 days ago
Quezon Ave, Quezon City, Metro Manila, Philippines Hummingbot Full time ₱250,000 - ₱500,000 per yearCompany Description Hummingbot FoundationNot-for-profit foundation that coordinates community maintenance of the Hummingbot open source software, freely available under the Apache 2.0 license.Our mission is to democratise algorithmic trading. Together, we make sophisticated high-frequency trading strategies freely available to everyone in the...
-
OPERATIONS MANAGER
3 weeks ago
, Metro Manila, Philippines Go Asia Entertainment Full timeJOB SUMMARY The Operations Manager is responsible for overseeing the day‑to‑day operations of multiple store branches for retail, food and beverages and other future business ventures of the company. This role ensures operational excellence, profitability, and compliance with company standards and government regulations. The Operations Manager will lead...
-
Operations Manager
2 weeks ago
, Metro Manila, Philippines Makati Medical Center Full timeJOB SUMMARY The Operations Manager oversees the operations and non-clinical administrative functions of the asigned cluster. He/She is responsible for ensuring the efficient and cost-effective delivery of patient services within the department through the following but not limited to: Strategic planning and business development Service operations management...
-
Business Continuity Management Manager
2 weeks ago
Diliman, Metro Manila, Philippines Par Excellence Search Consulting Inc Full time ₱2,000,000 - ₱2,500,000 per yearCLIENT PROFILE: A leading global organization recognized for its commitment to operational excellence, innovation, and resilience.Work Location: Diliman, Quezon CityWork Setup: HybridAn exciting opportunity exists for an experienced Manager, Business Continuity Management (BCM) to lead and oversee all aspects of the BCM lifecycle within a dynamic, global...
-
Manager, Operations
4 weeks ago
, Metro Manila, Philippines GCash Full timeJob Overview Manager, Operations at GCash . We aim to improve Filipinos’ lives by providing innovative financial solutions. Join the G Nation today! Responsibilities Conduct in‑depth agent research, interview and observe human agents, and analyze operational data (e.g., handle time, transfers, quality scores) to identify key pain points and unmet needs....
-
Operations Manager
3 weeks ago
, Metro Manila, Philippines HPL GameDesign Full timeAdd expected salary to your profile for insights ✅Minimum of 2 years’ experience in Operations Management within a design studio or BPO environment; or ✅At least 3 years’ experience in Project Management; or ✅Minimum of 2 years’ experience as an Art Director in a game design or design studio. Your application will include the following questions:...
-
, , Philippines Legal operations Full timeMicrosoft Sustainability Manager Senior Developer – Consulting As a developer working in the GDS Consulting team within the Digital & Emerging team, your primary responsibility will be to design and implement cutting‑edge sustainability solutions for clients on a global scale in Microsoft Cloud for Sustainability industry cloud. Your role involves...
