
Non-Voice (QA Associate)
1 day ago
QA experience is NOT required for this role
Job Overview
Quality Assurance Associate (QAA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call, email and/or chat responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in making recommendation for enhancements of the process that can be used in training materials as needed to maintain the overall Flatworld customer's experience.
Skills and Qualifications:
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Good verbal, written and interpersonal communication skills;
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Outstanding customer service skills and dedication to providing exceptional customer care;
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Must be self-motivator and self-starter;
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Exceptional listening and analytical skills;
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Strong time management skills, creative ability & writing proficiency;
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Must be able to effectively deal with people at all levels inside and outside of the Company;
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Ability to multitask and successfully operate in a fast paced, team environment;
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Must adapt well to change and successfully set and adjust priorities as needed;
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Must be proficient with Microsoft Office (intermediate Word, basic Excel);
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Strong Outbound Experience
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Excellent Attendance
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Active Listening
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Comprehension
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Easy to learn & adapt to new ideas
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