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Team Leader

2 weeks ago

Cebu City, Central Visayas, Philippines SOPHIOUTSOURCING, Inc. Full time $40,000 - $60,000 per year

Minimum Requirements:

  • At least 1 year of experience in a leadership role within a BPO or call center environment.
  • At least a high school graduate; college coursework or degree is a plus.
  • Strong background in people management, performance tracking, and client coordination
  • Comfortable working in an on-site setup based in Cebu City.
  • Willingness to work flexible shifts, including evenings or weekends as needed.
  • Experience working with start-up accounts is a plus.

Essential Functions:

  • Monitor daily performance metrics (e.g., productivity, quality, adherence) for assigned accounts.

  • Provide timely coaching and redirection to address performance gaps.

  • Communicate client or account updates clearly and consistently to your team.

  • Take proactive steps to improve team output or address recurring pain points.

  • Collaborate with other leaders and support teams to address operational needs or escalations.

  • Maintain a strong presence during your shift, providing real-time support and oversight.

  • Protect the client experience by ensuring accuracy, timeliness, and professionalism at all times.