BYD Service Manager
2 minutes ago
BYD Service Manager
The Dealer Service Manager is responsible for overseeing the dealership's service department to ensure excellent customer service, efficient operations, and achievement of service revenue and profitability targets. This role manages service advisors, technicians, and support staff while ensuring compliance with manufacturer standards and company policies.
Key Responsibilities
· Manage the overall operations of the service department, including service advisors, technicians, and warranty staff
· Ensure high levels of customer satisfaction by resolving complaints and improving service processes
· Monitor service department performance, productivity, and profitability
· Develop and implement service policies, procedures, and best practices
· Ensure compliance with manufacturer requirements, warranty policies, and dealership standards
· Oversee scheduling, job allocation, and workflow to maximize efficiency
· Review and approve repair orders, estimates, and warranty claims
· Conduct regular performance evaluations and provide coaching and training to staff
· Coordinate with Parts, Sales, and Body Shop departments for smooth operations
· Prepare and analyze service reports (labor efficiency, CSI, comeback rate, etc.)
· Ensure workplace safety, cleanliness, and proper use of tools and equipment
Qualifications & Requirements
· Bachelor's degree in Business Administration, Automotive Technology, or related field (preferred)
· At least 5 years of experience in automotive service operations, with 2–3 years in a supervisory or managerial role
· Strong knowledge of automotive repair processes, warranty administration, and dealership systems
· Proven leadership and people-management skills
· Excellent customer service and problem-solving abilities
· Strong analytical, organizational, and communication skills
Job Type: Full-time
Work Location: In person
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