Quality Management Specialist

2 days ago


Paranaque City, Calabarzon, Philippines SF Express Philippines Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Summary:

Ensure logistics operations meet company quality standards through process monitoring, audits, and continuous improvement initiatives. The role supports operational excellence by identifying gaps, ensuring compliance, and promoting best practices across all functions.

Key Responsibilities:

  • Develop, implement, and monitor quality assurance processes for logistics and warehouse operations.
  • Conduct regular audits to ensure compliance with company standards, client requirements, and government regulations.
  • Identify root causes of quality issues and coordinate with relevant departments to implement corrective actions.
  • Establish and track key performance indicators (KPIs) related to service quality, delivery accuracy, and operational efficiency.
  • Support continuous improvement initiatives to enhance customer satisfaction and operational reliability.
  • Prepare and maintain documentation for internal and external quality reviews.
  • Provide training and guidance to teams on quality standards and improvement practices.

Qualifications:

  • Bachelor's degree in Logistics, Supply Chain Management, or related field.
  • Minimum of 2 years' experience in quality assurance, process improvement, or logistics operations.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and reporting abilities.
  • Familiar with ISO standards, KPI management, and audit procedures.
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word); data analysis skills preferred.
  • Data analysis skills including pivot tables and charts are required.


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