Training and Quality Lead

4 days ago

Paranaque City, Calabarzon, Philippines Straive Full time ₱60,000 - ₱120,000 per year

We are looking for a Training and Quality Lead who will drive learning excellence and continuous improvement within our operations. This role ensures that training programs are relevant, effective, and aligned with business objectives, while mentoring trainers and ensuring consistent delivery quality.

The ideal candidate is an engaging facilitator, a strong collaborator, and a strategic thinker with a passion for developing people and improving performance outcomes.

Key Responsibilities

Training Curriculum Development & Delivery

  • Design, develop, and deliver training programs that equip call center representatives with the necessary skills, knowledge, and motivation to meet client and business requirements.
  • Ensure all course materials and training aids are current, accurate, and updated within two (2) business days of receiving new information.

  • Clearly communicate objectives, agendas, and content while applying effective facilitation methods to achieve learning outcomes.

  • Training Needs Analysis

  • Conduct training needs assessments in collaboration with Operations and other stakeholders.
  • Identify skill and knowledge gaps and recommend targeted learning solutions.

  • Audit training initiatives to measure impact and alignment with operational goals.

  • Collaboration & Reporting

  • Lead and facilitate playbook discussions with cross-functional teams and stakeholders.
  • Provide timely updates and escalate training issues to the Training Manager as needed.

  • Prepare, submit, and present weekly and monthly reports detailing performance, progress, and key initiatives.

  • People Management & Development

  • Coach, mentor, and develop trainers to strengthen facilitation skills and enhance overall training quality.
  • Conduct regular performance reviews, feedback sessions, and skill-building discussions.
  • Oversee Functional Technical Specialists, ensuring compliance with assigned tasks and timelines.

  • Consolidate and report monthly Balanced Scorecards (BSC) for the training team.

  • Administrative & Operational Excellence

  • Manage training schedules, attendance, documentation, and reporting.
  • Maintain up-to-date professional and technical knowledge in training and quality best practices.
  • Support process improvement projects and other training-related initiatives as needed.

Qualifications

  • Bachelor's degree preferred, or equivalent experience in training, education, or operations.
  • At least 3–5 years of experience in a Training or Quality leadership role, preferably in a BPO or call center environment.
  • Strong presentation, facilitation, and coaching skills.
  • Excellent analytical, organizational, and stakeholder management abilities.
  • Proficient in Microsoft Office Suite and Learning Management Systems (LMS).

Why Join Us

  • Opportunity to lead impactful learning initiatives in a fast-paced, collaborative environment.
  • Work with an organization that values growth, innovation, and employee development.
  • Competitive compensation and career advancement opportunities.

  • Quality Control Inspector

    6 days ago

    Paranaque City, Calabarzon, Philippines Exellence through Quality and Technical Expertise, Inc. Full time ₱204,000 - ₱228,000 per year

    Exellence through Quality and Technical Expertise, Inc. is hiring a Full time Quality Control Inspector role in Parañaque, NCR. Apply now to be part of our team.Requirements for this role:Flexible hours availableNo experience required for this roleExpected salary: ₱17,000 - ₱19,000 per monthMust be a graduate of BS Chemistry or any science related...

  • Quality Assurance Analyst

    6 days ago

    Paranaque City, Calabarzon, Philippines 247 Home Health and Maxcare Hospice Full time ₱13,000 - ₱25,500 per year

    As a QA Analyst:Draft quality assurance policies and procedures Interpret and implement quality assurance standards Evaluate adequacy of quality assurance standards Devise sampling procedures and directions for recording and reporting quality data-Review the implementation and efficiency of quality and inspection systems Plan, conduct and monitor testing...

  • Operations Assistant

    2 days ago

    Paranaque City, Calabarzon, Philippines Uptitude Training Corporation Full time $45,000 - $90,000 per year

    QualificationsCollege graduate of any 4-year course.Preferably with 2 to 3 years of working experience in a related field, particularly with proven success in operations within an airline or freight forwarding company.Perform as a team player to support the team and ensure the quality of service is up to Group standards and requirements.A...

  • Customer Service Representative

    2 days ago

    Paranaque City, Calabarzon, Philippines Uptitude Training Corporation Full time ₱30,000 - ₱60,000 per year

    QualificationsCollege graduate of any 4-year course.Preferably with 2 to 3 years of working experience in a related field, particularly with proven success in customer service within an airline or freight forwarding company.Perform as a team player to support the team and ensure the quality of service is up to Group standards and requirements.A...

  • Sales Executive

    2 days ago

    Paranaque City, Calabarzon, Philippines Uptitude Training Corporation Full time ₱50,000 - ₱100,000 per year

    QualificationsBachelor's degree in administration, Marketing, Supply Chain Management, or any related field is preferred but not required.Preferably with 2 to 3 years of working experience in a related field, particularly with proven success in sales within an airline or freight forwarding company.Proven track record of meeting and exceeding sales...

  • Training Assistant

    4 days ago

    Paranaque City, Calabarzon, Philippines Lalamove Full time

    Lalamoveis disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently,Lalamoveis a leading global on-demand delivery platform...

  • Quality Assurance

    6 days ago

    Paranaque City, Calabarzon, Philippines JLO & Daughsons Inc. Full time ₱255,000 - ₱285,000 per year

    Develop and implement quality standardsConduct Testing and InspectionAnalyze and Report FindingsCollaborate on Problem ResolutionEnsure ComplianceProvide TrainingJob Type: Full-timeWork Location: In person

  • Quality Assurance

    4 days ago

    Paranaque City, Calabarzon, Philippines BJ Marthel International Inc. Full time

    As a QA/QC Engineer, you are responsible for ensuring that products or services meet the highest quality standards before they are released to customers. This role involves developing and implementing testing processes, identifying defects, and collaborating with development teams to resolve quality issues. The QA/QC Engineer plays a critical role in...

  • Quality Assurance Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines Straive Full time

    Key Responsibilities:Conduct Quality Assurance evaluations to assess and maintain service standardsAct as a Subject-Matter Expert (SME) to support Operations and Training teamsMonitor new-hire performance to ensure smooth integration and ramp-upQualifications:At least a Bachelor's/College Degree in any fieldExperience in training facilitation and...

  • Team Lead Customs

    4 days ago

    Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full time ₱1,200,000 - ₱2,400,000 per year

    Job Req Number: 99713Time Type: Full TimeHR Recruitment Specialist: Aaron CarreonKey Tasks & Deliverables:Operational and Team Management:Oversee assigned countries migrated into GBS MNL Customs team.Strategize to drive process optimization, accountability, and ownershipMonitor team and individual performance and ensure that performance is within expectation...