Sr. Recruitment Specialist

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Sr. Recruitment Specialist 
Reporting to: Recruitment Supervisor 

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn. 

A SNAPSHOT OF YOUR ROLE

You are being eyed to join the Recruitment Team. As a Sr. Recruitment Specialist, you are a front-liner in providing excellent customer service through accurate profiling. You are expected to work hand in hand with the Operations team in delivering the requirement through endorsement of candidates with the right skillset required by the campaign. You are instrumental in ensuring 100% delivery of target for all campaigns. 
Below is an in-depth description of your responsibilities: 
Account Management: 

• Understand profiles of new campaigns. 
• Knowledgeable of the profiles of the existing campaigns. 
• Following through on the approved contractual requirements and pay of the roles. 
• Continuously calibrates on profile/hiring process for each LOB. 
• Partnership with Supervisors and Ops HMs. 
• Good understanding of what makes the business successful (ops metrics, ops org structure, ops performance & retention strategies, growth plans). 
• 100% Fulfillment of account hiring requirements 

Stakeholder Management/Client Management 

• 100% Fulfillment of account hiring requirements. 
• Ensures that follow-through on the agreed process and profile is in place. 
• Determines what updates are essential and necessary. 
• Knowing who the stakeholders are - what do they need, what they expect? 
• Has good understanding of the business, effectively works on the implemented recruiting strategies. 

Support Relationships 

• Recruiting support and implementation of shared plans/ initiatives with other departments. 

Reporting and Analytics 

• Follow-throughs on reports which stakeholder should be updated on. 
• Accurate reporting format, including essential information and data. 
• Can clearly discuss and articulate provide objective of the report, trends and outcome of the data 
• Uses the analytics data to make recommendations to address gaps or optimize output 
• SCOPE: Client and Program Leaders/Hiring Managers, Impact is across the site assignment 

Administrative 

• Process Compliance and Policy Adherence 

A BIT ABOUT YOU 

• Must have a proven track record in managing a recruiting team in a BPO or in a related industry 
• Developing and implementing strategic process in line with profiling and recruiting 
• Formulation, review, evaluation and improvement of recruitment processes, policies and tools to achieve staffing goals and maintain quality 
• Managing and motivating the team to ensure that they produce results, meet or even exceed their targets and goals. 
• Partnering with hiring managers in determining staffing requisitions to improve quality of candidate endorsements through proper solution and guidance on profiling as aligned in the business need. 
• Knowledgeable in applicant tracking process and systems and competency-based system methods 
• Strong English communication skills both written and verbal 

WHAT SUCCESS LOOKS LIKE 

• 100% requisition fulfillment across the board 
• Successful reassignment of displaced employees 
• Strong working relationships with clients and other stakeholders 
• Continuous growth and development for the entire team 

WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions. 
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriously, just our results.

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.
Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.
 

Join the A-Team and experience the A-Life