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Call Center Agent 1Day Process Non-Voice

4 hours ago

Quezon City, National Capital Region, Philippines AUXILIA INC Full time

About the role

Join the dynamic team at AUXILIA INC' as a Call Center Agent 1Day Process Non-Voice. In this full-time position based in Quezon City Metro Manila, you will be responsible for providing exceptional customer service and resolution of customer inquiries through non-voice channels.

What you'll be doing

  • Respond to customer inquiries and requests via email, chat, and other non-voice communication channels
  • Resolve customer issues efficiently and effectively, ensuring a positive customer experience
  • Accurately document all customer interactions and maintain detailed records
  • Identify opportunities to improve processes and suggest ways to enhance the customer experience
  • Participate in team meetings and training sessions to continuously develop your skills
  • Adhere to all company policies, procedures, and quality standards

What we're looking for

  • Strong written communication and interpersonal skills
  • Excellent problem-solving and customer service abilities
  • Proficiency in Microsoft Office suite and familiarity with customer service software
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent
  • Prior experience in a call center or customer service role is preferred

What we offer

At AUXILIA INC', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:


• Health insurance coverage

• Retirement savings plan

• Opportunities for career development and advancement

• Flexible work arrangements to maintain a healthy work-life balance

Join our team and take the first step towards a fulfilling career in customer service. Apply now and let's discuss how your skills and experience can contribute to the success of AUXILIA INC'.