Q200832: CSR Scheduler

19 hours ago

Angeles City, Central Luzon, Philippines Guerilla Staffing Solutions Full time ₱30,000 - ₱40,000 per year

Your responsibilities include coordinating and scheduling trade technician work in line with client and contractual requirements. You will be working in a supportive and collaborative team environment, with your ability to liaise with trade personnel, customers, and prioritise competing challenges.

Salary Range: Php 30,000 - Php 40,000
Work Set-Up: Work onsite | Mon-Fri | 7am - 3pm

Benefits:

  • Leave Benefits: 5 Sick Leaves + 10 Vacation Leaves
  • Allowances: Rice, Clothing/Uniform, Medical, and Meal Allowance
  • Healthcare: HMO with 1 free dependent
  • Parental Support: Paid Maternity and Paternity Leave
  • Government Contributions: SSS, PhilHealth, and Pag-IBIG

Responsibilities:

  • Internal resource scheduling.
  • Answer and make phone calls.
  • Maintenance planning.
  • Raise and issue purchase orders.
  • Ensure job hours compliance by technicians.
  • Contract KPI management.
  • Internal business support.
  • Perform other related duties as required.

Requirements:

  • Experience in a scheduling role or a similar field.
  • Experience using Pronto is an advantage, but not essential.
  • Experience in the HVAC/Fire/Electrical services industry is an advantage, but not essential.
  • Experience in front-line client and technician engagement.
  • Experience working with ERPs and scheduling tools.
  • Strong coordination, scheduling, and problem-solving skills.
  • Persuasive and resourceful.
  • Confident personality and a self-starter with the ability to work autonomously.
  • Ability to prioritise jobs in order of risk and importance.
  • Works well in a fast-paced environment.
  • A strong sense of teamwork and a proactive attitude.

Our Location:
Unit 1E, Philexcel Annex, Clark Freeport, Mabalacat, 2003 Pampanga

Who we are:
Guerilla Staffing Solutions is a family-owned business with roots in both Australia and the Philippines. Our vision is to create enduring employment opportunities for our team members, and we are dedicated to fostering a positive, inclusive, and respectful work environment. We prioritize open communication, trust, and mutual respect among our staff and clients. We carefully partner with clients who value kindness and inclusivity in their treatment of employees, irrespective of their geographical location.

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