Group Head, Service Operations
1 day ago
Job Summary:
The Group Head of Service Operations is responsible for leading and optimizing all front-of-house operations across multiple restaurant outlets. This role ensures exceptional customer service, operational efficiency, and adherence to brand standards. The Group Head provides strategic direction to service teams, develops and implements standard operating procedures, and monitors performance metrics to enhance guest satisfaction and profitability. They collaborate closely with culinary, marketing, and management teams to deliver a seamless and memorable dining experience while driving operational excellence and team development.
Qualifications:
- Education: Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field. Advanced certifications in service management or hospitality are a plus.
- Experience: Minimum 10–15 years of progressive experience in restaurant operations or service management, with at least 5 years in a senior leadership role managing multiple outlets or large service teams.
- Operational Skills:
- Strong knowledge of front-of-house operations, service standards, and guest experience management.
- Experience with operational planning, process standardization, and performance monitoring.
- Familiarity with budgeting, cost control, and resource optimization.
- Leadership Skills:
- Proven ability to lead, mentor, and motivate large teams across multiple locations.
- Strong organizational, problem-solving, and decision-making skills.
- Ability to implement training programs and maintain high service standards.
- Other Attributes:
- Excellent communication and interpersonal skills.
- Strategic thinking with a focus on guest satisfaction and operational efficiency.
- Passion for creating memorable customer experiences and continuous improvement.
Job Types: Full-time, Permanent
Pay: Php90, Php100,000.00 per month
Work Location: In person
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