Senior Technical Consultant

Temenos powers a world of banking that
creates opportunities for billions of people and businesses everywhere. We have
been doing this for over 30 years through the pioneering spirit of our Temenosians
who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and
community banks in 150+ countries. We collaborate
with clients to build new banking services and state-of-the-art customer
experiences on our open banking platform, helping them operate more
sustainably.

At Temenos, we have an open-minded and
inclusive culture, where everyone has the power to create their own destiny and
make a positive contribution to the world of banking and society.

The Senior Technical Consultant is a key member of the Level 2 (L2) support team, specializing in Temenos Data Hub (TDH) and Analytics/Reporting. This role focuses on resolving complex incidents beyond Level 1 Service desk (L1) capabilities, ensuring thorough diagnosis, documentation, and escalation where required. The consultant will be responsible for validating reconciliation processes, analyzing data inconsistencies, troubleshooting incidents, and ensuring system stability in mission-critical banking environments.

• You will provide specialized L2 support for SaaS clients using Temenos Transact, with a primary focus on Temenos Data Hub (TDH)
  
• You will analyze incidents escalated from L1, reproduce issues, and perform functional investigations to identify root causes.
  
• You will analyze and resolve L2 incidents; escalate to Level 3 (L3) with clear root cause analysis when necessary.
  
• You will validate daily reconciliation reports from TDH, investigate mismatches, and apply corrective actions at Transact/TDH level.
  
• You will engage with clients and internal stakeholders to troubleshoot, perform RCA, and propose solutions or workarounds.
  
• You will deliver timely workarounds, configuration corrections, or functional solutions, minimizing client impact while awaiting permanent fixes.
  
• You will guide and mentor L1 consultants, fostering knowledge sharing and continuous service improvement.
  
• You will collaborate with L3 consultants and problem management teams to escalate unresolved issues with clear, actionable analysis.
  
• You will document solutions, workarounds, and lessons learned, contributing to the knowledge base and enabling faster resolution of recurring issues.
• You will support functional testing and validation of fixes or enhancements before deployment into client environments.
  
• You will engage with clients on functional problem management discussions, ensuring transparency and building confidence in service delivery.
  
• You will contribute to BAU operational stability by identifying patterns of recurring incidents and recommending process or product improvements.

• You should have minimum 5-7 years of experience with proven expertise in Temenos Reporting and Analytics applications, especially in Temenos Data Hub
  
• You should have strong understanding of TDH architecture, data models, and reconciliation processes.  Proficiency in Oracle/DB2/SQL Server databases and performance troubleshooting.  
  
• You should have demonstrated ability to perform functional root cause analysis, reproduce issues, and propose effective solutions or workarounds.
  
• You should have hands-on experience with ETL tools, SQL, stored procedures, and query optimization, with clear understanding of incident, problem, and change management processes.
  
• You should have hands-on experience with Kubernetes for container orchestration, deployment, and management of TDH components.
  
• You should have knowledge of containerization technologies such as Docker.
  
• You should have familiarity with cloud-native architecture, including microservices and scalable data platforms.
  
• You should have experience working with data lakes, Lakehouses, and building scalable ETL pipelines on cloud infrastructure.
  
• You should have familiarity with Unix/Linux scripting and job scheduling tools (Autosys, Control-M, Cron).
  
• You should have strong written and verbal communication skills, able to clearly document issues, solutions, and provide updates to clients and internal stakeholders.
  
• You should have familiarity with Temenos Implementation Methodology and its application in BAU operations.

• Care about being a specialist in your field.
  
• Commit to coaching and mentoring others.
  
• Collaborate with the cross-functional teams, support tiers and client.
  
• Challenge yourself to constantly improve your Temenos product knowledge.

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
  
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
  
• Family care: 4 weeks of paid family care leave
  
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
  
• Study leave: 2 weeks of paid leave each year for study or personal development 

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