Supervisor - Bill Review

2 days ago

Mandaluyong City, National Capital Region, Philippines MedRisk LLC Full time ₱900,000 - ₱1,200,000 per year
 

Job Purpose: 

Supervise Service Operations staff and bill review process. Maintain workflow efficiencies. Promote exceptional service by identifying interaction opportunities, taking ownership of client results, providing high quality service, managing response times. Enhance communications by being proactive, asking questions to determine underlying needs, and analyzing the situation; learn from problems and implement preventative measures for the future. Know and exceed client expectations; understand situations from the client's perspective and deliver solutions specific to the client's needs. Create a team approach, educating associates on each discipline and their role in supporting the organization, aligning responsibilities with the strengths of the individual team members, and taking responsibility for keeping the team informed. 

Duties: 

  • Supervise Service Operations staff and bill review process. 
  • Maintain turn around times according to client requirements
  • Perform quality audits on medical bill review team at set intervals
  • Assist in auditing bills for quality assurance purposes
  • Review and distribute new and updated existing workflows as appropriate
  • Respond to managements inquiries timely and as appropriate
  • Provide feedback to staff with respect to production and quality requirements
  • Provide quality review on work as specified by management
  • Proactively identify system and/or bill review issues and provide feedback to management
  • Other duties as assigned

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