Loss Analyst

1 day ago

Quezon City, National Capital Region, Philippines Global Payments Process Centre, Inc. Full time ₱800,000 - ₱1,200,000 per year
What Are We Looking For in This Role? Preferred Qualifications
  • BS/ BA Degree (Finance, Accounting, Data Analytics)
  • At least 6 months previous collection experience
  • Good understanding of Payment Process Industry
  • At least two years experience in the call center industry
  • Detail oriented with the ability to comprehend numerical and financial data
  • Strong organizational skills and attention to detail
  • Outstanding problem solving skills with a high degree of confidence and professional maturity
  • Able to communicate in a clear, concise and professional manner both verbally and in writing
  • Willing to work flexible schedules
What Part Will You Play?
  • Perform routine administrative functions (complexity increases proportionately with days balance outstanding) to include but not limited to answering emails received from internal and external customers within service level agreements while providing the best possible experience.  Make, receive and assist with calls through assigned call center queue/s.
  • Manage and resolve a working list of all items in collection to Global Payments under a high stress and evolving environment while adhering to time management standards to all members to meet a set metric.
  • Review and inform customers of delinquent / past due accounts indebted to Global Payments as outlined in the process to result in recovery.  Examine merchant accounts to determine the appropriate approach and follow established plans to collect the outstanding balance; negotiate (un)scripted payment options with delinquent customers while following various applicable regulatory requirements. Provide merchants with education on outstanding balances to include; fees, chargebacks, refunds and other monetary adjustments as well as preventative measures.
  • Lead information sessions with various areas of the Organization. Review and request supporting documentation to build accurate reporting inclusive of Briefs, Loss Reports, weekly updates and Sponsor Bank calls. Research delinquent / past due accounts by collaboration with Settlement Operations, Accounting, Client Managers, Account Reps, Pricing, Maintenance, and Credit/Underwriting to determine cash flow, potential file build errors, merchant expectation and fees clarification. Liaise with legal to assist merchants.  Document and monitor bankruptcy proceedings including filing/completing proof of claims. Issue debt-related demand letters.
  • Assess vulnerabilities through effective investigation of accounts with existing debt/s and make effective decisions on future steps regarding collections to possible termination of the client relationship. Reserve / release through multiple methods including ACH, Wires, EFT and Check distribution of merchant funds where appropriate, while assessing mitigating circumstances that would require extended reserves and appropriate securities. Discern appropriate write off action to determine proper budget impact.
  • Analyze trends in business gaps/misses, merchant processing and demographics that may expose Global Payments to further losses.
  • Demonstrate functional knowledge of skip tracing techniques by utilizing all available tools including Accurint, Google, Facebook, LinkedIn, MAC, MATCH and Pacer.
  • Utilize training, reference materials and instruction of more experienced peers to develop knowledge of the collections regulatory environment and demonstrate a working knowledge of the company and assigned client's policies and procedures.
  • Other duties assigned

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