Loss Analyst

19 hours ago

Quezon City, National Capital Region, Philippines Global Payments Process Centre, Inc. Full time ₱800,000 - ₱1,200,000 per year
What Are We Looking For in This Role? Preferred Qualifications
  • BS/ BA Degree (Finance, Accounting, Data Analytics)
  • At least 6 months previous collection experience
  • Good understanding of Payment Process Industry
  • At least two years experience in the call center industry
  • Detail oriented with the ability to comprehend numerical and financial data
  • Strong organizational skills and attention to detail
  • Outstanding problem solving skills with a high degree of confidence and professional maturity
  • Able to communicate in a clear, concise and professional manner both verbally and in writing
  • Willing to work flexible schedules
What Part Will You Play?
  • Perform routine administrative functions (complexity increases proportionately with days balance outstanding) to include but not limited to answering emails received from internal and external customers within service level agreements while providing the best possible experience.  Make, receive and assist with calls through assigned call center queue/s.
  • Manage and resolve a working list of all items in collection to Global Payments under a high stress and evolving environment while adhering to time management standards to all members to meet a set metric.
  • Review and inform customers of delinquent / past due accounts indebted to Global Payments as outlined in the process to result in recovery.  Examine merchant accounts to determine the appropriate approach and follow established plans to collect the outstanding balance; negotiate (un)scripted payment options with delinquent customers while following various applicable regulatory requirements. Provide merchants with education on outstanding balances to include; fees, chargebacks, refunds and other monetary adjustments as well as preventative measures.
  • Lead information sessions with various areas of the Organization. Review and request supporting documentation to build accurate reporting inclusive of Briefs, Loss Reports, weekly updates and Sponsor Bank calls. Research delinquent / past due accounts by collaboration with Settlement Operations, Accounting, Client Managers, Account Reps, Pricing, Maintenance, and Credit/Underwriting to determine cash flow, potential file build errors, merchant expectation and fees clarification. Liaise with legal to assist merchants.  Document and monitor bankruptcy proceedings including filing/completing proof of claims. Issue debt-related demand letters.
  • Assess vulnerabilities through effective investigation of accounts with existing debt/s and make effective decisions on future steps regarding collections to possible termination of the client relationship. Reserve / release through multiple methods including ACH, Wires, EFT and Check distribution of merchant funds where appropriate, while assessing mitigating circumstances that would require extended reserves and appropriate securities. Discern appropriate write off action to determine proper budget impact.
  • Analyze trends in business gaps/misses, merchant processing and demographics that may expose Global Payments to further losses.
  • Demonstrate functional knowledge of skip tracing techniques by utilizing all available tools including Accurint, Google, Facebook, LinkedIn, MAC, MATCH and Pacer.
  • Utilize training, reference materials and instruction of more experienced peers to develop knowledge of the collections regulatory environment and demonstrate a working knowledge of the company and assigned client's policies and procedures.
  • Other duties assigned

  • Loss Analyst I

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱300,000 - ₱600,000 per year

    DescriptionWhat Part Will You Play?Perform routine administrative functions (complexity increases proportionately with days balance outstanding) to include but not limited to answering emails received from internal and external customers within service level agreements while providing the best possible experience. Make, receive and assist with calls through...

  • Loss Analyst I

    6 days ago

    Quezon City, National Capital Region, Philippines Global Payments Full time $40,000 - $60,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Loss Analyst I

    1 week ago

    Quezon City, National Capital Region, Philippines Global Payments Full time ₱250,000 - ₱500,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Global Data Loss Prevention Operations Analyst

    20 hours ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    The DLP Operations Analyst plays a critical role in the organization's Cybersecurity Incident Detection and Response function. This role is primarily responsible for monitoring, triaging, investigating, and responding to Data Loss Prevention (DLP) alerts and incidents across multiple channels and platforms. The analyst will also manage day-to-day operational...

  • Actuarial Analyst

    6 days ago

    Quezon City, National Capital Region, Philippines ECLARO Full time ₱1,200,000 - ₱2,400,000 per year

    Role Title:Actuarial AnalystECLARO:A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic...

  • Finance Analyst

    6 days ago

    Quezon City, National Capital Region, Philippines Infoworx Inc. Full time ₱800,000 - ₱1,200,000 per year

    Job Description:Identify and resolve discrepancies in daily financial postings.Reporting and Dashboard Management Update and maintain the Power BI Dashboard with the latest financial and operational data. Ensure dashboard visualizations are accurate, relevant, and accessible to stakeholders.Profit & Loss (P&L) Monitoring and Analysis Update required datasets...

  • Risk Analyst 1

    6 days ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱250,000 - ₱500,000 per year

    DescriptionDrive results with a proven ability to achieve both team and individual goals consistently Demonstrate sound judgment by independently monitoring a specified goal amount of alerts on a daily basis in order to identify high risk transactions and fraudulent processing activity.Monitor merchant authorizations, deposits and refunds to identify suspect...

  • Accounting Analyst I

    6 days ago

    Quezon City, National Capital Region, Philippines RELX Full time ₱300,000 - ₱450,000 per year

    Performs general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts and financial statements such as balance sheets, profit-and-loss statements and capital expenditure schedules. Prepares, records, analyzes and reports accounting transactions and ensures the integrity of accounting records for completeness,...

  • Accounting Analyst II

    6 days ago

    Quezon City, National Capital Region, Philippines RELX Full time ₱900,000 - ₱1,200,000 per year

    Performs revenue accounting activities, including the preparation, maintenance and reconciliation of ledger accounts and financial statements such as balance sheets, profit-and-loss statements and revenue, royalties, bank and AR schedules. Prepares, records, analyzes and reports accounting transactions and ensures the integrity of accounting records for...

  • Finance Analyst

    6 days ago

    Quezon City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱800,000 - ₱1,200,000 per year

    Daily Financial Operations Perform daily review and verification of financial entries in Xero to ensure accuracy and compliance with accounting standards.Identify and resolve discrepancies in daily financial postings.Reporting and Dashboard Management Update and maintain the Power BI Dashboard with the latest financial and operational data. Ensure dashboard...