Senior Establishment Manager

As Senior Establishment Manager for The Mess Hall, you will be the operational lead for one of The Moment Group's signature dining venues — a high-volume, design-forward cafeteria-style restaurant open to the public and employees alike. You will oversee all aspects of the venue: daily operations, guest experience, team management, financial performance, operational standards, and alignment with the brand's culture of innovation and hospitality.

Operations & Guest Experience

• Lead and manage end-to-end operations of The Mess Hall, ensuring smooth daily service (opening, peak service, closing).
• Maintain high levels of guest satisfaction: food quality, service speed, cleanliness, ambiance.
• Collaborate with culinary/brand teams to periodically refresh the menu or present rotating "pop-up" concepts.
• Monitor and manage stock levels of food, beverages, disposables, packaging; partner with procurement/inventory teams to prevent waste and optimise cost.
• Ensure the self-service and communal-table model retains its efficiency

Team Leadership & Development

• Supervise the management team of The Mess Hall (service supervisors, kitchen leads, inventory/stocker, maintenance/support staff).
• Set performance standards, provide coaching, evaluate performance, and drive a high engagement working culture.
• Foster a collaborative and evolving environment — given the venue's dual role as both restaurant and innovation space for The Moment Group.

Financial & Cost Management

• Manage the operating budget for the establishment: labour, food costs, utilities, supplies, maintenance.
• Track and analyse key performance indicators (KPIs) such as sales per seat, average cover spends, cost of goods sold (COGS), labour cost percentage, waste metrics.
• Identify opportunities for cost savings, process improvements, and optimisation of resources without compromising experience.

Compliance, Maintenance & Systems

• Ensure operational standards aligning with food-safety regulations, HACCP, GMP, and internal policy adherence.
• Oversee preventive maintenance programmes for all equipment and facilities; ensure venue remains in excellent condition (the space also hosts events/function bookings).
• Ensure point-of-sale system, inventory system, ordering systems, and reporting systems are used correctly and consistently.

Strategic Planning & Innovation

• In liaison with brand, culinary, and operations leadership, help shape and implement initiatives for growth, new service models (e.g., events, functions, same-day delivery), leveraging The Mess Hall's unique position.
• Monitor market/consumer trends in dining, food service, and F&B operations to ensure The Mess Hall remains relevant, fresh, and efficient.
• Serve as the on-ground representative for The Mess Hall's venue: liaise with clients for event/function bookings, coordinate special programmes, and act as ambassador for The Moment Group's culture and standards.

• Bachelor's degree in Hospitality Management, Restaurant/Hotel Management, Business Administration, Food Technology, or similar.
• Minimum 5 years of progressive management experience in restaurant operations, with at least 2–3 years leadership role managing a full-scale dining venue or flagship restaurant
• Proven experience in food & beverage operations in the Philippines (or comparable market), managing budget, cost control, team leadership, and systems.
• Solid knowledge of food safety regulations, venue operations, event/banquet operations (since The Mess Hall doubles as an event space).
• Excellent leadership, communication, and interpersonal skills; able to motivate a team, build culture, and deliver consistent high performance in a fast-moving environment.
• Analytical mindset: able to review operational/financial data, identify trends, make actionable recommendations.
• Proficiency in MS Office, restaurant POS and inventory/operations software.
• Preferred: Certification in food safety (HACCP, ISO 22000), experience with self-service/communal dining format, event-function venue operations.