Senior IT Project Manager

We are seeking an experienced Senior IT Project Manager to lead and manage complex IT projects from inception to completion. The ideal candidate will have a strong background in IT project management, excellent leadership skills, and the ability to work effectively with cross-functional teams.

Position Responsibilities:

• Responsible for leading and executing complex, high impact projects with critical dependencies across multiple stakeholders through all phases of development and implementation. Ensures projects are completed within budget, schedule, and quality targets while meeting business objectives
• Identifies resource needs for the project and establishes roles, expectations, and goals with team members
• Establish a governance cadence with stakeholders and report on the project's performance against KPIs
• Direct and manage internal and external teams from multiple locations
• Works with stakeholders to define and manage the scope, strategy, requirements and implementation of projects
• Provides effective and regular communication within the project team, stakeholders, sponsors and management
• Participates in negotiation of contract terms and conditions and insures compliance with contract terms for project consultants and vendors
• Identifies, analyzes, mitigates, documents, and controls project issues and risks that impact project delivery and escalate to management
• Responsible for assisting in hiring project staff, and developing motivating, coaching, advising and managing the project team
• May manage the technical components of the project or act as manager of personnel, including evaluating personnel
• Monitor and manage employee engagement; Provide career direction for direct reports through an understanding of all disciplines and their desire for career progression.
• Establish succession planning for the function; Alignment to internal performance measurement mechanisms and working with peer leaders to properly identify High Potential and Outstanding
• performing talent.
• Establish a knowledge base for the project, set up training and on-boarding plans, and support MITDC-wide training initiatives
• Ensures compliance to MITDC-wide Digital Engineering standards and MITDC processes

Required Qualifications:

• At least 10 years with experience as a Service Delivery Manager/Project Manager delivering complex technology solutions with a University Degree or College Diploma
• Experience in the development of a broadly implemented technology stack
• Experience in delivering projects from inception through to post-implementation warranty using waterfall and agile project management methodologies.
• Experience in managing and delivering projects involving stakeholders from multiple locations
• Knowledge of project planning and tracking tools
• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes

Preferred Qualifications:

• PMP certifications
• Scrum Master Certification
• Insurance Industry experience
• ITIL Certification
• Working knowledge of business intelligence, business process, and/or correspondence management platforms and integrating systems via API/webservices.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement