Dining Manager

10 hours ago

Pasig, National Capital Region, Philippines Astoria Vacation & Leisure Club, Inc. Full time $30,000 - $60,000 per year

The Dining Manager is responsible for overseeing all daily front-of-house dining operations to ensure an exceptional guest experience, efficient service flow, and adherence to quality, safety, and service standards. This role leads the dining team, coordinates closely with culinary leadership, and ensures that all service procedures are executed at the highest level to create a seamless and enjoyable dining environment.

Operational Management

  • Oversee day-to-day dining room operations, ensuring smooth, efficient service and consistent guest satisfaction.
  • Maintain cleanliness, ambience, and proper setup of all dining areas according to established standards.
  • Monitor inventory and stock levels for dining supplies; coordinate with purchasing and storeroom teams as needed.
  • Develop, implement, and regularly update dining room procedures, service standards, and operational guidelines.
  • Ensure all equipment is properly maintained and functioning, escalating repair needs when required.

Staff Leadership

  • Recruit, train, supervise, and evaluate dining room staff including servers, hosts, and support personnel.
  • Prepare and manage staff schedules to ensure adequate coverage for all shifts and operational requirements.
  • Conduct pre-shift briefings to communicate daily priorities, menu updates, promotions, and service expectations.
  • Foster a positive, professional, and collaborative workplace culture, encouraging teamwork and continuous improvement.
  • Oversee employee performance and provide coaching, feedback, and disciplinary action when necessary.

Guest Experience

  • Ensure guests receive high-quality and attentive service, addressing concerns promptly and effectively.
  • Elevate the overall dining experience through personalized service, engagement, and special service initiatives.
  • Monitor guest feedback through direct interactions, surveys, and review platforms to identify areas for improvement.

Collaboration & Communication

  • Work closely with culinary leadership to coordinate service timing, menu updates, special events, and daily operational needs.
  • Communicate effectively with management on staffing, guest trends, operational challenges, and improvement opportunities.
  • Support marketing and events teams in planning, preparing, and executing dining-related events, promotions, and functions.

Compliance & Safety

  • Ensure compliance with all health, sanitation, hygiene, and safety regulations as mandated by company and local authorities.
  • Conduct routine inspections of dining areas, equipment, and service stations to maintain operational standards.
  • Maintain accurate records related to staff training, incidents, inspections, and dining room operations.

Qualifications

  • Bachelor's degree in Hospitality Management, Hotel & Restaurant Management, Tourism, or a related field preferred.
  • Minimum of 3 years of experience in hospitality or restaurant management, preferably in a supervisory role.
  • Strong leadership capabilities with proven experience in team development and performance management.
  • Excellent communication, interpersonal, and customer service skills.
  • Knowledgeable in food service operations, POS systems, and front-of-house best practices.
  • Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs

Key Competencies

  • Leadership & Collaboration
  • Customer Service Excellence
  • Problem-Solving & Decision-Making
  • Time Management & Organization
  • Attention to Detail
  • Ability to Multi-task in a Fast-Paced Environment

Job Type: Full-time

Benefits:

  • Employee discount

Work Location: In person

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