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Healthcare Customer Service Representative

2 weeks ago

Pasig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱30,000 - ₱58,000 per year

30,000 Signing Bonus | Get as much as 28,000 Salary Package | Virtual Recruitment Process

About the role

Nezda Technologies, Inc. is seeking a talented Healthcare Customer Service Representative to join our growing team. In this full-time role, you will be responsible for providing exceptional customer service to our valued clients in the healthcare industry. You will have the opportunity to work remotely, offering flexibility and work-life balance.

What you'll be doing

  • Respond to inbound customer inquiries and requests
  • Troubleshoot and resolve customer issues in a timely and efficient manner
  • Provide accurate information and guidance to customers on various healthcare-related topics
  • Maintain detailed records and documentation of customer interactions
  • Escalate complex issues to the appropriate team or department for further assistance
  • Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

  • 1+ year of experience in a customer service or call centre role (Healthcare Account)
  • Senior High School Graduates or Completed atleast 2 years in College plus 1 year Healthcare International BPO Experience

What we offer

  • 30,000 Signing Bonus
  • Get as much as 28,000php Salary Package
  • HMO
  • Supportive and collaborative work environment

If you are excited about the prospect of joining our team and contributing to our mission, apply now.