Senior Fulfillment Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

Are you a confident self-starter, looking for a new challenge where you can make a difference? Join us We are searching for a knowledgeable, enthusiastic colleague to join our incredible team.

The Escalation Team is made up of Fulfilment and Business Operations Analysts and System Specialists from around the world. Our team is a one stop shop, supporting Dynata on all aspects of quote to cash flow.

The Escalation Team plays a vital role in building a foundation of success for Dynata, from checking project setups and advising on ways to maximize fulfilment, to working with the software product teams, identifying and escalating bugs and supporting new software enhancement releases, or analyzing and reporting on trends in traffic Escalations to the business.

Skills/Qualifications

• Minimum bachelor's degree in an IT or Business related discipline and/or equivalent experience
• Minimum 1 years' experience working with nexus/BOS
• Minimum 2 years' experience in the Market Research industry
• Strong understanding of the Quote to Cash flow
• Great attitude and willingness to help others
• Excellent communication skills – written and verbal
• Strong problem-solving and analytical skills (out of the box thinking)
• Affinity with Technology and a willing/eagerness to learn
• An understanding of our Panel/Supply landscape and recruitment process is a plus
• An understanding of Databases and Query language (SQL) is a plus
• Able and willing to work on flexible schedules including weekends, holidays, and night shifts to support North America, Europe and APAC time zones.

As a Fulfillment Analyst, you will be primarily responsible for providing operational application support to the end-users of the main production software and processes used within Dynata. 

Responsibilities Include:

• Provide support on all our 'Quote to Cash' applications to end users, working collaboratively with various internal teams (Transformation team and future process improvements/enhancements, Developers, Engineers, Panel teams, etc)
• Answer, evaluate and prioritize incoming application support requests from end users of the production software used within Dynata.
• Provide support to the Voice Services (CATI) staff and working collaboratively with internal teams.
• Collaborate on the creation and execution of change management plans, including communication to global users of various applications
• Analyze escalation data to identify potential trends and opportunities for improved efficiency at the individual project and corporate levels
• Guide and support the regional Delivery teams to maximize their project(s) fulfilment and optimize quote to cash, including Dynata's neXperts
• Cross functional liaison between departments to address system issues and outages
• Develop and maintain User Guides and related support content
• Utilize queries in SQL and Snowflake to pull information from the database
• Handle additional responsibilities as required.

We offer the following perks to our successful applicants:

- Competitive Compensation Package
- Free Shift Meals
- Performance Based- Bonuses *
- Paid Vacation and Sick Leaves *
- Rice and Transportation Allowance *
- Free Medical and Dental Benefits *

*upon regularization

Dynata is the world's largest and highest-quality first-party data company, powering 
actionable insights that shape global business decision-making at scale. 

At Dynata, we deliver the highest quality first-party data to help businesses around the world gain precise insights, activate the right audiences, and confidently measure impact. With industry-leading respondent accuracy, reliability, and commitment to continuous improvement, we are the trusted foundation for smarter decision-making.  

Dynata owns and manages a 60M+ member online community of consumers and professionals, globally. By engaging community members to exchange their personal data and opinions for valuable rewards, Dynata is the largest provider of first party consumer insights to leading Market Research agencies, consulting firms and corporate brands.