Fulfillment Analyst I

10 hours ago

Iloilo City, Western Visayas, Philippines RELX Full time

Overview
The LexisNexis Risk Solutions – Claims Record Unit (Internet Research) provides streamline processes in retrieving accident and incident reports from various Law Enforcement Agencies in support of LN Police Records product customers. Our commitment is to provide Insurance customers an easier, faster, accurate and cost-effective way of getting needed accident/incident reports used to validate consumer claims.

Responsibilities
A CRU
Customer Contact Ctr – Fulfillment Analyst I
ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies' websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.

  • Performs routine and recurring assignments such as compiling, and reviewing records
  • Demonstrates attention to detail and a heightened sense of urgency in obtaining these records
  • Public acquisition of records from one or more sources
  • Maintain, update and terminate orders through Order Maintenance
  • Maintain and update both internal and client databases
  • Process and/or procure police reports online as part of order fulfillment
  • Verify order information using internet tools such as maps and other lookup tools
  • Perform outbound calls to Police Agencies to update order status, data validation and gathering

Qualifications

  • Must possess a Bachelor's Degree of any field
  • Excellent verbal and written communication skills
  • Strong organizational and workflow management skills
  • Research background with high attention to details
  • Experience in performing outbound calls with excellent probing techniques preferred but not required
  • Excellent multitasking skills
  • Proficient in keyboard and MS Tools, specifically Excel, Word etc.
  • Willing to work on shifting schedules including weekends
  • Energetic, enthusiastic, motivated and driven individuals
  • Fresh graduates can be accommodated depending on communication skills and behavioral aspect
  • Amenable to work in REPH Iloilo site
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 months

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

  • Fulfillment Analyst I

    2 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Group Full time

    Overview:The LexisNexis Risk Solutions – Claims Record Unit (Internet Research) provides streamline processes in retrieving accident and incident reports from various Law Enforcement Agencies in support of LN Police Records product customers. Our commitment is to provide Insurance customers an easier, faster, accurate and cost-effective way of getting...

  • Fulfillment Analyst I

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Remitly Full time

    Overview: The LexisNexis Risk Solutions – Claims Record Unit (Internet Research) provides streamline processes in retrieving accident and incident reports from various Law Enforcement Agencies in support of LN Police Records product customers. Our commitment is to provide Insurance customers an easier, faster, accurate and cost-effective way of getting...

  • Customer Engagement Analyst I

    11 hours ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. The Customer Engagement Analyst shall help the Sales team gauge their total hold of their jurisdictions in terms of risk rating, need for follow-ups, assess the customer's chances of renewal and solve any blockers, if...

  • Customer Engagement Analyst I

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Remitly Full time

    The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. The Customer Engagement Analyst shall help the Sales team gauge their total hold of their jurisdictions in terms of risk rating, need for follow-ups, assess the customer's chances of renewal and solve any blockers, if...

  • Customer Engagement Analyst I

    2 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Group Full time

    The Customer Engagement Analyst is responsible for contacting customers twice during their yearly subscription to Elsevier products. The Customer Engagement Analyst shall help the Sales team gauge their total hold of their jurisdictions in terms of risk rating, need for follow-ups, assess the customer's chances of renewal and solve any blockers, if...

  • Sales Support Analyst

    1 week ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    The Billing Operations Analyst/Sales Support Analyst provides administrative support to internal sales customers. This role partners closely with sales operations, sales and service team members to drive greater efficiencies with processes, reporting, tools, and to improve service and sales productivity. They also assist as first level support on team...

  • Senior Fulfillment Analyst

    1 week ago

    Cebu City, Central Visayas, Philippines TALENTMATE Full time

    Job DescriptionEssential Duties And ResponsibilitiesAre you a confident self-starter, looking for a new challenge where you can make a difference? Join us We are searching for a knowledgeable, enthusiastic colleague to join our incredible team.The Escalation Team is made up of Fulfilment and Business Operations Analysts and System Specialists from around the...

  • Data Research Specialist I

    4 days ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    The Data Research Specialist is primarily responsible for updating the LNUK database through web scraping organizations under the Legal, Tax, Government and Academic sectors. He/she must ensure the integrity of data being verified and/or updated using only the valid sources on the internet and must be compliant to UK GDPR. The number of records to be...

  • Business Intelligence Analyst I

    2 weeks ago

    Cebu City, Central Visayas, Philippines Teleperformance Full time

    About the role We are seeking a talented Business Intelligence Analyst I to join our dynamic team at Teleperformance. This full-time, entry-level position is based in our vibrant Cebu Insular office, providing you the opportunity to kickstart your career in the Information & Communication Technology industry.What you'll be doingPerform data analysis to...

  • Data Research Specialist I

    4 days ago

    Iloilo City, Western Visayas, Philippines RELX Group Full time

    The Data Research Specialist is primarily responsible for updating the LNUK database through web scraping organizations under the Legal, Tax, Government and Academic sectors. He/she must ensure the integrity of data being verified and/or updated using only the valid sources on the internet and must be compliant to UK GDPR. The number of records to be...