Field Service Engineer

6 days ago

Mandaluyong City, National Capital Region, Philippines QuidelOrtho Full time $40,000 - $80,000 per year

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Overview
To provide technical service and expertise with the help of a team to existing and potential customers, OCD and service partners in conjunction with the Business Plan goals to meet local customer requirements and customer satisfaction.

Responsible for providing technical and engineering support to ensure maximum productivity of OCD systems. Determines technical solutions in accordance with product and customer specifications. Installs, maintains, repairs and modifies equipment for Ortho-Clinical Diagnostics in accordance with quality systems. At all times with customers and potential customers, acts as an advocate for the organization.

Responsibilities

  • Ensure timely resolution/closure of break down calls. Ensure all SOF (Service Order Feedback) are being recorded to MXP/LN.
  • Reporting OCD product complaints within 24 hours of awareness.
  • Ensure upgrades and modifications are performed in designated territory within the specified time frame.
  • Supports the sales effort of system and service offerings, including customer training, system trials, demos
  • Ensure timely execution of preventative maintenance installation of instruments in designated territory.
  • Feedback of spare parts usage to ensure accurate and minimum spare parts inventory holding.
  • Compliance with all the applicable regulations and OCD policy
  • Perform other work-related duties as assigned.

Qualifications
Minimum Education or Equivalent Experience Required/Preferred

  • BS Engineering Graduate
  • Electronics Technician Graduate

Minimum Years Of Related Knowledge, Skills And Abilities Required/Preferred
(Include any required computer skills, certifications, licenses, languages, etc.)

  • 0–4 years of experience as a Field Engineer in the medical devices industry
  • Effective engineering communication skills
  • Strong IT knowledge, customer service skills, and a service-minded attitude
  • Excellent interpersonal and communication skills
  • Ability to build customer relationships and solve problems with strong analytical capabilities
  • Time management skills, with the ability to work flexible hours, including weekends and public holidays
  • Teamwork-oriented, with a good personality, positive attitude, and hardworking nature
  • Self-motivated and able to work under pressure
  • Computer literacy and a good understanding of IT networking
  • Willingness to travel within the Philippines, including overseas travel
  • Ability to work independently under pressure and time constraints with minimal supervision
  • Strong presentation skills and proficiency in spoken and written English
  • Possession of a valid driver's license

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