Workforce Management Specialist

2 hours ago

Quezon City, National Capital Region, Philippines TechTiera Corporation Full time ₱800,000 - ₱1,200,000 per year

Work Location : Vertis North, Corporate Center Tower 3 Quezon City

ONSITE

Shifting Schedule

PREFERRED QUALIFICATIONS

Bachelor's degree in Business, Finance, Mathematics, Economics, or related quantitative field is preferred.

MINIMUM QUALIFICATIONS

  • 3+ years of experience in Workforce Management, specifically in forecasting and capacity planning within a high-volume contact center or shared services environment.
  • Proven expertise in developing and managing forecasts for multi-channel environments (voice, chat, email, back office).
  • Advanced proficiency with WFM software platforms (e.g. Genesys, Verint, AWS, Talkdesk, Nice Incontact).
  • Exceptional analytical skills with a deep understanding of statistical modeling and forecasting methodologies.
  • Expert-level proficiency in MS Excel (pivot tables, complex formulas, VBA is a plus) and experience with data visualization tools (e.g. Tableau, Power BI).
  • Strong verbal and written communication skills, with the ability to present complex data in an understandable and actionable manner to non-technical audiences.
  • Open to work in the morning, mid and graveyard shifting schedules

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