Team Leader for Travel

1 week ago

Pasig, National Capital Region, Philippines Enshored Full time ₱900,000 - ₱1,200,000 per year

Enshored
has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.

MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills:

Industry Knowledge

  • Required: Travel experience in the CX space, dealing with end consumers, great with people - high capacity to problem solve on behalf of another, detailed oriented. Preferred; travel experience using back end portals of Amadeus, Expedia, Hotelbeds - really any online travel agency's (OTA) backend portal.

Technical Skills/Tool Knowledge

  • Required; Customer Support
  • Problem Resolution
  • Product Knowledge
  • Order Processing
  • Documentation
  • Follow-Up
  • Team Collaboration
  • Maintain Service Standards
  • Ability to use oud computing, productivity, and collaboration tools, software, and products

Soft Skills

  • Empathy: The ability to understand and share a customer's feelings.
  • Active listening: The ability to fully understand and engage with a customer's words and underlying messages.
  • Communication: Effective verbal and written communication.
  • Problem-solving: The ability to solve problems and be resourceful.
  • Patience: Being patient with customers.
  • Adaptability: Being able to adapt to different situations.
  • Positive attitude: Having a positive attitude and being friendly.
  • Conflict resolution: Being able to resolve conflicts.
  • Time management: Being able to manage time well.
  • Teamwork: Being able to work well with others.

Education and Experience

  • Tenure of Experience: 2-3 years of experience working as a Team Leader in a BPO is an advantage but not required
  • Education Type/Level: college-educated

Language Skills:

  • Above-average communication skills in English, Tagalog and Arabic

About Enshored:

Enshored is the leading outsourcer for start-ups. We're here for the innovators, for the scalers. We're here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don't treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.

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