IT Field Support Engineer

2 days ago

Taguig, National Capital Region, Philippines TRT Shared Services, OPC Full time $40,000 - $80,000 per year

Position: Associate Field Engineer

Location: BGC, Taguig

Requirements:

  • Must be fluent in English.
  • Must have permit to work in the country of the work location
  • Training and Certification in IT and server storage would be an advantage.
  • Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance.
  • Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.

Primary Job Functions:

  • Manage the spares movement inbound and outbound the warehouse
  • Resolution of minor incidents that are raised by our customers
  • Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.

** Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

Other responsibilities:

  • Manage spare parts inventory movement and coordinate deliveries.
  • Conduct quarterly stock takes and audits.
  • Perform minor hardware maintenance tasks and conduct proactive audits.
  • Perform quarterly preventive maintenance.
  • Communicate effectively with customers and provide timely updates for service calls.
  • Continuously learn new skills and update internal procedures.
  • Source local service partners and logistics suppliers.
  • Monitor ticket status for resolution and ensure warehouse inventory movement and labeling compliance.
  • Maintain clean and organized work areas, and adhere to ESD and OHS requirements.

Required Deliverables:

  • Maintain over 95% accuracy between inventory database and actual warehouse stock.
  • Resolve supported incidents or tickets within SLAs.
  • Ensure prompt, professional, and reliable customer communication.
  • Meet commitments made to customers or reschedule with their approval.
  • Continuously improve technical and non-technical skills.
  • Escalate issues through proper channels in a timely manner.
  • Adhere to company policies.
  • Ensure onsite support availability.
  • Collaborate with the team for local parts sourcing.

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