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TL-Policy Servicing

2 weeks ago

Manila, National Capital Region, Philippines Cognizant Technology Solutions Full time $80,000 - $120,000 per year

Job Summary

The TL-Policy Servicing role requires an experienced professional with 8 to 10 years in the Life and Annuity domain. The candidate will work from the office during night shifts focusing on policy servicing tasks. This role demands a deep understanding of life and annuities insurance ensuring efficient and accurate policy management to enhance customer satisfaction and support the companys objectives.

Responsibilities

  • Oversee the policy servicing operations ensuring all tasks are completed accurately and efficiently to maintain high customer satisfaction.
  • Coordinate with team members to streamline processes and improve service delivery in the Life and Annuity domain.
  • Analyze policy data to identify trends and areas for improvement providing actionable insights to management.
  • Implement best practices in policy servicing to enhance operational efficiency and reduce errors.
  • Collaborate with cross-functional teams to resolve complex policy issues and ensure seamless service.
  • Develop and maintain comprehensive documentation of policy servicing procedures and guidelines.
  • Monitor team performance and provide feedback to ensure continuous improvement and adherence to company standards.
  • Conduct regular training sessions to keep the team updated on industry trends and company policies.
  • Ensure compliance with regulatory requirements and company policies in all policy servicing activities.
  • Utilize domain expertise to provide exceptional service and support to clients addressing their needs promptly.
  • Lead initiatives to enhance the policy servicing process leveraging technology and innovation.
  • Support the development of new policy servicing strategies to align with the companys growth objectives.
  • Foster a collaborative and inclusive team environment that encourages open communication and knowledge sharing.

Qualifications

  • Possess in-depth knowledge of the Life and Annuity domain with a strong understanding of policy servicing processes.
  • Demonstrate expertise in life and annuities insurance with a proven track record of success in similar roles.
  • Exhibit excellent analytical skills to interpret policy data and provide valuable insights.
  • Show proficiency in managing teams and coordinating cross-functional projects.
  • Display strong communication skills to effectively interact with clients and team members.
  • Have a keen eye for detail to ensure accuracy in all policy servicing tasks.
  • Be adaptable to work night shifts and manage time effectively to meet deadlines.

Certifications Required

Certified Life and Annuity Professional (CLAP)

FINRA Licensed