Airline Specialist
7 days ago
Airline Specialist | Customer Service Representative for Travel Account
Location: Cebu IT Park
Work Setup: Pure Onsite
Schedule: Mostly Nightshift (Shifting)
Qualifications we're looking for:
- SHS Graduate
- College Undergraduate (2 years completed, with no back subjects)
- with 6 months of BPO Experience
- For College Graduate - NO BPO Experience needed
What you will be doing:
- Manage inbound and outbound calls from global customers with professionalism and efficiency
- Assist with general reservations, modifications, and itinerary updates
- Process passenger refunds and respond to airline-related inquiries
- Handle MileagePlus reservations and address loyalty program concerns
- Perform service recovery when errors occur, or escalate to a supervisor when necessary
- Accurately document customer profiles and reservation details
- Resolve customer complaints with a focus on first-contact resolution
- Stay informed and compliant with all company policies, including Information Security Management Systems
- Maintain strict confidentiality and security of all company and customer information
What's in it for you?
- Earn up to 23K salary package (depends on your experience and educational attainment)
- With 20% Night differential (higher than the usual 10%)
- Paid Training
- Complete mandatory benefits (SSS, Pag-Ibig, PhilHealth)
- HMO on Day 1 of training with +1 free dependent
- Account allowances (will be discussed during Final Interview)
- Fare reimbursement of 120 pesos
ONE DAY Hiring Process:
- Short Screening via phone call / Viber call
- Initial Interview (Onsite)
- 37 mins Assessment (Onsite)
- Final Interview (Onsite)
After passing the Final Interview you will be invited for:
- Pre-Employment Discussion (Onsite)
- Medical Examination (free) and Requirement Submission (Onsite and via email)
- Job Offer
Pre-Employment Requirements:
- Diploma/TOR/Certificate of Graduation (whichever is available)
- Government numbers: (SSS, Pag-Ibig, TIN, PhilHealth)
- COE / Resignation Letter approved or signed by HR and Supervisor
- NBI Clearance
Job Types: Full-time, Fresh graduate
Pay: Php15, Php22,610.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Cebu City 6000 P07: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How many months of BPO experience do you have?
- Please provide your Viber account:
Education:
- Senior High School (Required)
Language:
- English (Required)
Work Location: In person
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