Airline Specialist

4 days ago

Cebu City P, Philippines Stark Asia Solutions, Inc Full time ₱144,000 - ₱271,320 per year

Airline Specialist | Customer Service Representative for Travel Account

Location: Cebu IT Park

Work Setup: Pure Onsite

Schedule: Mostly Nightshift (Shifting)

Qualifications we're looking for:

  • SHS Graduate
  • College Undergraduate (2 years completed, with no back subjects)
  • with 6 months of BPO Experience
  • For College Graduate - NO BPO Experience needed

What you will be doing:

  • Manage inbound and outbound calls from global customers with professionalism and efficiency
  • Assist with general reservations, modifications, and itinerary updates
  • Process passenger refunds and respond to airline-related inquiries
  • Handle MileagePlus reservations and address loyalty program concerns
  • Perform service recovery when errors occur, or escalate to a supervisor when necessary
  • Accurately document customer profiles and reservation details
  • Resolve customer complaints with a focus on first-contact resolution
  • Stay informed and compliant with all company policies, including Information Security Management Systems
  • Maintain strict confidentiality and security of all company and customer information

What's in it for you?

  • Earn up to 23K salary package (depends on your experience and educational attainment)
  • With 20% Night differential (higher than the usual 10%)
  • Paid Training
  • Complete mandatory benefits (SSS, Pag-Ibig, PhilHealth)
  • HMO on Day 1 of training with +1 free dependent
  • Account allowances (will be discussed during Final Interview)
  • Fare reimbursement of 120 pesos

ONE DAY Hiring Process:

  • Short Screening via phone call / Viber call
  • Initial Interview (Onsite)
  • 37 mins Assessment (Onsite)
  • Final Interview (Onsite)

After passing the Final Interview you will be invited for:

  • Pre-Employment Discussion (Onsite)
  • Medical Examination (free) and Requirement Submission (Onsite and via email)
  • Job Offer

Pre-Employment Requirements:

  • Diploma/TOR/Certificate of Graduation (whichever is available)
  • Government numbers: (SSS, Pag-Ibig, TIN, PhilHealth)
  • COE / Resignation Letter approved or signed by HR and Supervisor
  • NBI Clearance

Job Types: Full-time, Fresh graduate

Pay: Php15, Php22,610.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Cebu City 6000 P07: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How many months of BPO experience do you have?
  • Please provide your Viber account:

Education:

  • Senior High School (Required)

Language:

  • English (Required)

Work Location: In person

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