Airline Specialist

7 days ago

Cebu City P, Philippines Stark Asia Solutions, Inc Full time ₱144,000 - ₱271,320 per year

Airline Specialist | Customer Service Representative for Travel Account

Location: Cebu IT Park

Work Setup: Pure Onsite

Schedule: Mostly Nightshift (Shifting)

Qualifications we're looking for:

  • SHS Graduate
  • College Undergraduate (2 years completed, with no back subjects)
  • with 6 months of BPO Experience
  • For College Graduate - NO BPO Experience needed

What you will be doing:

  • Manage inbound and outbound calls from global customers with professionalism and efficiency
  • Assist with general reservations, modifications, and itinerary updates
  • Process passenger refunds and respond to airline-related inquiries
  • Handle MileagePlus reservations and address loyalty program concerns
  • Perform service recovery when errors occur, or escalate to a supervisor when necessary
  • Accurately document customer profiles and reservation details
  • Resolve customer complaints with a focus on first-contact resolution
  • Stay informed and compliant with all company policies, including Information Security Management Systems
  • Maintain strict confidentiality and security of all company and customer information

What's in it for you?

  • Earn up to 23K salary package (depends on your experience and educational attainment)
  • With 20% Night differential (higher than the usual 10%)
  • Paid Training
  • Complete mandatory benefits (SSS, Pag-Ibig, PhilHealth)
  • HMO on Day 1 of training with +1 free dependent
  • Account allowances (will be discussed during Final Interview)
  • Fare reimbursement of 120 pesos

ONE DAY Hiring Process:

  • Short Screening via phone call / Viber call
  • Initial Interview (Onsite)
  • 37 mins Assessment (Onsite)
  • Final Interview (Onsite)

After passing the Final Interview you will be invited for:

  • Pre-Employment Discussion (Onsite)
  • Medical Examination (free) and Requirement Submission (Onsite and via email)
  • Job Offer

Pre-Employment Requirements:

  • Diploma/TOR/Certificate of Graduation (whichever is available)
  • Government numbers: (SSS, Pag-Ibig, TIN, PhilHealth)
  • COE / Resignation Letter approved or signed by HR and Supervisor
  • NBI Clearance

Job Types: Full-time, Fresh graduate

Pay: Php15, Php22,610.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Cebu City 6000 P07: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How many months of BPO experience do you have?
  • Please provide your Viber account:

Education:

  • Senior High School (Required)

Language:

  • English (Required)

Work Location: In person

  • Airline Reservation Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱192,000 - ₱276,000 per year

    Reservation agents provide booking and reservation services to customers. These services may include booking airline tickets & Cancellations. They work with customers over the phone, in person, or via email and strive to provide excellent customer service.LOCATION: Cebu IT ParkPOSITION: Customer Service Representative – Airline Reservation SpecialistWORK...

  • Airline Reservation Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱192,000 - ₱276,000 per year

    Reservation agents provide booking and reservation services to customers. These services may include booking airline tickets & Cancellations. They work with customers over the phone, in person, or via email and strive to provide excellent customer service.LOCATION: Cebu IT ParkPOSITION: Customer Service Representative – Airline Reservation SpecialistWORK...

  • Airline Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Wipro Full time ₱800,000 - ₱1,200,000 per year

    Job description:Airline SpecialistRole PurposeResponsible for handling inbound and outbound calls from any part of the globe that the call originates from and Equipped to handle all general reservations and deal with changes to all reservations.͏Working knowledge of PCs e.g. MS OfficeReasonable keyboard skillsGeneric understanding of customer serviceNeed...

  • BPO Airline Account

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱16,000 - ₱23,000 per year

    Reservation agents provide booking and reservation services to customers. These services may include booking airline tickets & Cancellations. They work with customers over the phone, in person, or via email and strive to provide excellent customer service.LOCATION: Cebu IT ParkPOSITION: Customer Service Representative – Airline Reservation SpecialistWORK...

  • Travel Reservation Specialist

    1 day ago

    Cebu City, Philippines Stark Asia Solutions Inc. Full time

    Overview A Travel Reservation Specialist is responsible for assisting customers with booking, modifying, and canceling travel arrangements, such as flights, accommodations, and car rentals. They provide guidance on travel options, ensure accurate reservation processing, and address customer inquiries regarding travel itineraries, policies, and changes. The...

  • Corporate Travel Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time ₱900,000 - ₱1,200,000 per year

    Join our dynamic team as a Corporate Travel Specialist, based in Cebu Central Visayas. In this full-time position, you will be responsible for providing exceptional travel planning and booking services to our corporate clients. Your expertise in the travel industry will be integral to ensuring seamless business trips and a superior customer experience.What...

  • Corporate Travel Specialist

    1 week ago

    Cebu City, Philippines TalentSync Training and Development Full time

    Join our dynamic team as a Corporate Travel Specialist, based in Cebu Central Visayas. In this full-time position, you will be responsible for providing exceptional travel planning and booking services to our corporate clients. Your expertise in the travel industry will be integral to ensuring seamless business trips and a superior customer experience. What...

  • Specialist, WSM Air Ticketing

    2 weeks ago

    Makati City, National Capital Region, Philippines Royal Caribbean Group Full time ₱900,000 - ₱1,200,000 per year

    POSITION SUMMARY:The Specialist, WSM Air Ticketing & Quality will work under the direction of the Lead, WSM Air Planning & Services to secure crewmember air transportation in line with RCG's Travel Policy with a focus on cost savings and crew movement strategies.ESSENTIAL DUTIES AND RESPONSIBILITIES:Process each Passenger Name Record (PNR) within the...

  • Specialist, WSM Air Ticketing

    2 weeks ago

    Makati City, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time ₱900,000 - ₱1,200,000 per year

    POSITION SUMMARY:The Specialist, WSM Air Ticketing & Quality will work under the direction of the Lead, WSM Air Planning & Services to secure crewmember air transportation in line with RCG's Travel Policy with a focus on cost savings and crew movement strategies.ESSENTIAL DUTIES AND RESPONSIBILITIES:Process each Passenger Name Record (PNR) within the...

  • Call Center Agent

    2 days ago

    Cebu City P, Philippines Stark Asia Solutions, Inc Full time ₱264,000 per year

    Job description:Are you a fresh graduate or still exploring your career options? Join us and kickstart your professional journey in one of the fastest-growing industriesWe are looking for Customer Service Representatives who are eager to learn and grow, even with no prior experience in BPO.Location: Cebu IT Park / TowerPosition: Customer Service...