Account Manager

Relationships, results, and revenue—you bring the drive, we bring the opportunities. Join Smartsourcing, a 4-Time Best Company to Work For

Hi, we're Smartsourcing, and we're on the hunt for a full-time, remote Account Manager to lead a portfolio of clients—turning great ideas into measurable outcomes. If you're a pro at connecting, strategizing, and delivering, let's talk.

POSITION SUMMARY

The Account Manager oversees a portfolio of small to mid-market accounts, driving product adoption, renewals, and revenue growth through strategic guidance and strong customer relationships. This role ensures customer satisfaction by analyzing engagement data, leading business reviews, and proactively addressing needs to maximize long-term value.

PRINCIPAL DUTIES AND RESPONSIBILITIES

The account manager's primary duties and responsibilities include:

• Manage a portfolio of around 30–100 small to mid-market customers to drive adoption, lead renewal negotiations, and meet growth goals.
• Build and maintain executive relationships with customer accounts, providing a high-caliber experience and creating promoters.
• Implement, train, and coach customers on best practices to ensure adoption goals are met and maintained.
• Analyze user engagement data, identify actionable insights, and report regularly on KPIs.
• Lead annual or semi-annual business reviews with key stakeholders, positioning yourself as a strategic advisor to drive continued value of our products.
• Identify areas for improvement in the customer experience and create new processes to maximize success in the small to mid-market segment.
• Continually assess, document, and analyze customer progress toward revenue goals and results.
• Monitor customer health, proactively address issues, and act as an escalation point for critical matters.

PREREQUISITES

• Bachelor's degree relevant to the position
• Two or more years of professional experience in a sales or account management style position
• Proven history managing a portfolio of similar-sized clients
• Technical proficiency on SaaS products

SKILLS AND EXPERIENCE

• Previous customer service experience and the ability to build rapport with our customers via phone, email, and video conferencing;
• The ability to work both in a team and independently with excellent time management and organisational skills;
• Growth mindset;
• Ability to take initiative and think creatively to solve any problems that may arise;
• Resilience in a scale-up environment where we often must solve problems not encountered before;
• Excited by technology and the powerful benefits it can provide our customers;
• Strongly driven to achieve and take pride in excellent outcomes;
• Our client is an ambitious venture capital–backed company — you will need to be comfortable with responsibility, change, and continual learning;
• Strong verbal and written communication skills.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer:

• Weekends are yours (we respect your time off)
• 5-day Christmas Leave (unwrap real time off)
• Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• Subsidized gym membership and sports wellness clubs including hiking and free-diving
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, summer parties
• Community give-back programs and personal development workshops
• And so much more

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Location:

• Philippines (Required)

Work Location: Remote