W/ SIGN-ON BONUS

1 week ago


Bonifacio Global Metro Manila, Philippines HGS Offshore Staffing Solutions Full time

Urgent Hiring – Technical Support L1 (Onsite, Night Shift)

Location: BGC, Taguig City

We're looking for Technical Support L1 Specialists to deliver excellent customer service and technical assistance for fitness equipment.

About the Role

You will be the first point of contact for customers, helping them troubleshoot and resolve issues with:

  • Stair climbers, treadmills, bikes, and ellipticals
  • Other mechanical gym equipment

You'll handle customer inquiries, create service work orders, coordinate parts shipments, verify warranties, and help improve service processes.

This role is perfect for fitness enthusiasts or anyone who enjoys assembling equipment, fixing appliances, or working on DIY mechanical projects.

What You'll Do

  • Provide support via phone, email, and chat
  • Troubleshoot technical issues for customers and service providers
  • Work to improve response time and issue resolution
  • Upsell parts and service agreements when appropriate
  • Contribute to internal knowledge base
Requirements
  • Minimum 2 years of technical support or hardware support experience
  • Familiarity with gym equipment, furniture assembly, or mechanical repairs is a big plus
  • Strong communication skills (verbal & written)
  • Proficiency in MS Office, Salesforce CRM, and Oracle
  • Adaptable, customer-focused, and able to work in a fast-paced environment
  • Willing to work onsite and on night shift


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