CRM Functional Consultant

Job title: CRM Functional Consultant, Junior

Work set-up: Hybrid, Taguig (1-2 days/week onsite)

Work shift: Mid and Night Shift

Salary: PHP 30, ,000

Employment Type: Full Time

Experience: 1+ years

Main requirements:

1+ years of professional experience in MS Dynamics CRM Functional is required. No relevant experience with 1+ years of experience will be rejected.

Must be amenable to working onsite in Taguig 1-2 days a week on a mid-shift to night shift schedule.

Must not be a job hopper who only works for less than a year

Position Description:

Become a solid source of information in your area of expertise. This would include having significant to expert knowledge in two or more of the Dynamics functional skills that may include but are not limited to: Financials General Ledger, Liquidity Management (Bank Management), Fund Accounting, Accounts Receivable, Accounts Payable, Fixed Assets, Expense Management.

Your future duties and responsibilities:

1. Supply Chain Management: Inventory control, Sales order processing, Purchase order processing, Warehouse management, Production, Material Requirements Planning (MRP), Lean Manufacturing, Product builder (product configurator), Quality control.
2. Project and Service Project accounting, Professional services automation, Service management, Service subscriptions.
3. CRM Sales Customer Service Field Service Project Service Automation Marketing Human Capital Management Organisation and employee information Recruitment Employee development Training course management Absence management Compensation modelling Payroll Benefits Questionnaire.
4. Act as a liaison between the IT Development group and business units for the development, implementation, and maintenance of new systems and/or enhancements of existing systems;
5. Evaluate new applications and identify systems requirements;
6. Evaluate new IT developments and evolving business requirements, and recommend appropriate systems alternatives and/or enhancements to the current system;
7. Create documentation and white papers that will be used in case studies and training sessions for the customer and junior members.
8. Create knowledge articles based on knowledge acquired during transition and operational support activities, and ensure that knowledge articles are up to date and complete.
9. Conducts a wide range of quality control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements;
10. Produce a detailed functional specification for custom development and systems integrations requirements, and assist development teams in shaping the solution to meet the requirements of the customer.
11. Ability to work in a team environment and contribute to his team's knowledge and experiences.
12. Participate in project meetings with the customer as required.
13. Communicate with the client professionally, either through phone or e-mail.
14. Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.
15. Ensure awareness of all the functional aspects of the different applications and components, including operational procedures and known issues during transition.
16. Perform below activities as part of Testing work as required by the project: Create test plan/test scripts cases Create test data files with valid and invalid records to thoroughly test program logic and verify system flow; Execute Test Plans and scripts to ensure alignment with standards and IT strategy; Coordinate with users to plan user acceptance testing, alpha and beta testing; Ensure that system tests are successfully completed and documented and all problems are resolved.
17. Perform below activities as part of Application Support work as required by the project.

Required qualifications to be successful in this role:

At least 1-2 years of experience in MS Dynamics CRM Functional

Demonstrates exceptional organizational skills (detail oriented)

Excellent analytical and problem-solving skills

Willing to work in a fast-paced multicultural environment

Excellent communication skills in English – both in spoken and written

Must be amenable to working onsite 1-2 days a week on a mid-shift to nightshift schedule

Skills:

Analytical Thinking

Incident Management

MS Dynamics CRM

Service Request Management