Patient Intake Coordinator

Select VoiceCom is currently looking for a Patient Intake Coordinator - CSR to start ASAP

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it

Check out our Facebook page:

What we offer:

• Php30,000 Salary Package (inclusive of allowances & bonuses)
• Php10,000 Signing Bonus

Plus enjoy the following benefits:​

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

Job Overview:

• Receives and processes patient admission into our agencys EMR system for home health services.
• Coordinate care by assigning case manager and clinician to ensure 48 hour admission.
• Follow up on inquiries related to the patient admission and staff availability.
• Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule.
• Perform coordination duties to support day to day work flow of our field staff.

Responsibilities:​

• Providing outstanding customer service
• Answering inbound calls and explaining services
• Scheduling/rescheduling appointments and managing 15+ calendars
• Supporting the Placement Team with staffing requests
• Assisting nursing, therapists and administrative team as needed

Qualifications:​

• Must have completed at least 2 years of college education
• Good English communication skills - both written and verbal
• Strong phone skills for inbound/outbound calling
• Hospital or medical office experience preferred
• Familiarity with medical terminology an advantage
• Ability to work with computers and different software packages (e.g. MS Office, Adobe Acrobat)
• Ready to take on new responsibilities and grow professionally
• Willing to ask questions and work as a part of the team, even remotely located
• Available for occasional overtime work
• Willing to start ASAP
• Willing to work full-time night shift
• Willing to work on weekends
• Looking for a long-term position

Work Schedule: Night Shift

How to apply:

Interested candidates may apply online. Note: Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview within 1-7 working days (Mondays-Fridays), anytime between 8AM-11PM.

or

You may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City (beside 7-Eleven). We are accepting walk-ins from Monday to Friday 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

Job Type: Full-time

Pay: Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person